Guest Services Agent - Elevate Guests' Alpine Welcome

Grand Hyatt; Park City (UT); On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

Free room nights

Medical, dental, and vision insurance

401K with company match

Free employee meal

Paid time off

Tuition reimbursement

Employee stock purchase plan

Ski Pass

Excellent training and development

Job summary

Grand Hyatt Deer Valley is seeking a Guest Services Agent to greet guests on arrival and assist with luggage, including storage before check-in and retrieval after departure. You will coordinate with front desk and other team members to ensure a smooth guest experience.

The role emphasizes precise communication, a warm and hospitable welcome, and ensuring the entrance area remains clean, safe, and presentable for guests throughout their stay.

Qualifications

• Valid driver license and clean driving record may be required.
• A true desire to satisfy the needs of others in a fast-paced environment.
• Refined verbal skills.

Responsibilities

• Greet guests upon arrival and assist with luggage.
• Carry luggage to and from rooms and handle related baggage needs.
• Coordinate with front desk and other team members to ensure a smooth guest experience.
• Open doors and provide a courteous, seamless experience.
• Inspect entrance area for cleanliness and safety.

Skills

Guest services

Communication skills

Driving license

Job description

Grand Hyatt Deer Valley is seeking a Guest Services Agent to greet guests on arrival and assist with luggage, including storage before check-in and retrieval after departure. You will coordinate with front desk and other team members to ensure a smooth guest experience.

The role emphasizes precise communication, a warm and hospitable welcome, and ensuring the entrance area remains clean, safe, and presentable for guests throughout their stay.