Guest Experience Specialist — Front Desk

Hyatt Hotels Corporation; Raleigh, Northern (NC, KY); Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive wages

Medical/Dental/Vision

Life insurance

401k match

Tuition assistance

Discounted room rates

Training & advancement

Job summary

Concord Hospitality is seeking a Front Desk Agent for Grand Hyatt Deer Valley in Park City, UT. You will greet guests, handle check-ins and check-outs, respond to inquiries, and coordinate with housekeeping to ensure a seamless guest experience.

This role emphasizes outstanding service, accuracy in reservations, cash handling, and promoting World of Hyatt membership. Flexible weekday/weekend shifts and a professional appearance are required, with full-time benefits and opportunities for growth.

Qualifications

• Previous hospitality, customer service, or front desk experience preferred.
• Strong communication and interpersonal skills.
• Ability to multitask and stay organized.
• Basic computer proficiency and willingness to learn PMS.
• Professional appearance and positive attitude.

Responsibilities

• Greet guests with enthusiasm and provide outstanding customer service.
• Complete guest check-ins, check-outs, and reservation transactions accurately.
• Answer phone calls and respond to guest inquiries in a professional manner.
• Handle cash, credit card transactions, and balancing procedures.
• Assist guests with hotel information, local recommendations, and special requests.
• Address guest concerns promptly and work toward satisfactory resolutions.
• Coordinate with housekeeping, maintenance, and other departments to meet guest needs.
• Maintain accurate guest records and update information in the property management system.
• Promote hotel amenities, services, and World of Hyatt membership opportunities.
• Follow Hyatt standards, brand policies, and safety procedures.

Skills

Hospitality experience

Customer service

Multitasking

Basic computer skills

Professional appearance

Education

High school diploma or equivalent

Job description

Concord Hospitality is seeking a Front Desk Agent for Grand Hyatt Deer Valley in Park City, UT. You will greet guests, handle check-ins and check-outs, respond to inquiries, and coordinate with housekeeping to ensure a seamless guest experience.

This role emphasizes outstanding service, accuracy in reservations, cash handling, and promoting World of Hyatt membership. Flexible weekday/weekend shifts and a professional appearance are required, with full-time benefits and opportunities for growth.