Guest Experience Specialist (Front Desk & Service)

Grand Hyatt; Park City (UT); On-site; USD 21,000 - 28,000; Full time

Job summary

Grand Hyatt Deer Valley in Park City, Utah, seeks a friendly Guest Service Agent to welcome guests at the front desk and set the tone for a memorable stay. You will handle check-in/check-out, answer questions about local experiences, and promote hotel services with warmth.

This role emphasizes clear communication, a polished appearance, and the ability to stay composed in a fast-paced environment. Prior hospitality experience is helpful; opportunities for growth abound in a dynamic Park City

Qualifications

• Experience delivering guest-focused service in a fast-paced setting.
• Excellent verbal and written communication abilities.
• Ability to stand and work on hard surfaces for extended periods.

Responsibilities

• Handle guest registration/check-in and inform guests about hotel services and promotions.
• Act as the face of Hyatt at the Front Office to create a positive guest experience.
• Process payments and respond to guest inquiries efficiently.

Skills

guest service mindset

verbal and written communication

stand for long hours

Job description

Grand Hyatt Deer Valley in Park City, Utah, seeks a friendly Guest Service Agent to welcome guests at the front desk and set the tone for a memorable stay. You will handle check-in/check-out, answer questions about local experiences, and promote hotel services with warmth.

This role emphasizes clear communication, a polished appearance, and the ability to stay composed in a fast-paced environment. Prior hospitality experience is helpful; opportunities for growth abound in a dynamic Park City