Front Desk Agent — Elevate Guest Experience

Hyatt Hotels Corporation; Galloway Township (NJ); On-site; USD 19,000 - 28,000; Full time

Job summary

Hyatt Hotels Corporation is seeking a Front Desk Agent at Grand Hyatt Deer Valley (Park City, UT) to be the first point of contact for guests, handling check-ins/outs and reservations while delivering exceptional service.

You will greet guests, verify identifications, manage reservations, answer inquiries about services and local attractions, process payments, and maintain accurate records. We value professionalism, a friendly demeanor, and the ability to work evenings, weekends, and holidays.

Qualifications

• Minimum 1 year experience in hotel front desk or customer service.
• Strong verbal and written communication skills.
• Ability to multitask in a fast-paced environment.
• Proactive, friendly, and professional demeanor.

Responsibilities

• Greet guests warmly upon arrival and provide a seamless check-in/check-out process.
• Verify guest identification and reservation details accurately.
• Manage incoming reservations, update guest profiles, and handle changes or cancellations as needed.
• Answer phone calls and respond to guest inquiries regarding hotel services, amenities, local attractions, and promotions.
• Process forms of payment and accurately handle cash and billing transactions.
• Maintain accurate guest records and prepare daily reports as required.
• Provide guest services, including answering questions about the property and local area.
• Address and resolve guest complaints or issues promptly by coordinating with other departments.
• Upsell additional hotel services and amenities to enhance the guest experience.
• Ensure the front desk area remains organized and presentable at all times.
• Comply with Hyatt policies, standards, and safety procedures to maintain a secure and efficient working environment.
• Work closely with other departments (e.g., housekeeping, maintenance) to ensure guest satisfaction.
• Assist in other front office tasks as needed.

Skills

Customer service

Communication

Multitasking

Professional demeanor

Tools

PMS software

Job description

Hyatt Hotels Corporation is seeking a Front Desk Agent at Grand Hyatt Deer Valley (Park City, UT) to be the first point of contact for guests, handling check-ins/outs and reservations while delivering exceptional service.

You will greet guests, verify identifications, manage reservations, answer inquiries about services and local attractions, process payments, and maintain accurate records. We value professionalism, a friendly demeanor, and the ability to work evenings, weekends, and holidays.