Guest Experience Host - Luxury Ski Resort

Grand Hyatt; Park City (UT); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Free room nights

Medical/Dental/Vision

401K with company match

Free employee meal

Generous paid time off

Tuition reimbursement

Employee stock purchase plan

Ski Pass

Excellent training

FT year-round positions

Job summary

Grand Hyatt Deer Valley is seeking a Front Office Agent to manage guest check-in/out and communicate hotel services. You will be the face of Hyatt, handling guest inquiries, payments, and promoting hotel offerings in a high-end ski resort setting.

Ideal candidates have refined verbal and written communication, the ability to stand and walk long distances, and strong computer skills. Flexible weekends/holidays and a team-oriented, detail-focused mindset are essential.

Qualifications

• Refined verbal and written communication skills.
• Ability to stand for entire shift and walk long distances.
• Ability to lift, push, pull and carry moderate amount of weight.
• Must be able to make quick decisions in tough situations.
• Experience and a thorough understanding of Front Office Host operations preferred.
• Must be proficient in general computer knowledge.
• Candidates should be detail oriented and organized.
• Flexible Schedule including Weekends, and Holidays.

Responsibilities

• Front Office Agents are responsible for the guest registration process and communication of hotel services and promotions.
• You'll be the face of Hyatt as a Front Office Agent; assist guests with inquiries and payments as needed.

Skills

Verbal communication

Written communication

Customer service

Multi-tasking

Tools

General computer knowledge

Job description

Grand Hyatt Deer Valley is seeking a Front Office Agent to manage guest check-in/out and communicate hotel services. You will be the face of Hyatt, handling guest inquiries, payments, and promoting hotel offerings in a high-end ski resort setting.

Ideal candidates have refined verbal and written communication, the ability to stand and walk long distances, and strong computer skills. Flexible weekends/holidays and a team-oriented, detail-focused mindset are essential.