Guest Services Agent

Grand Hyatt; Park City (UT); On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

Free room nights

Medical, dental, and vision insurance

401K with company match

Free employee meal

Paid time off

Tuition reimbursement

Employee stock purchase plan

Ski Pass

Excellent training and development

Job summary

Grand Hyatt Deer Valley is seeking a Guest Services Agent to greet guests on arrival and assist with luggage, including storage before check-in and retrieval after departure. You will coordinate with front desk and other team members to ensure a smooth guest experience.

The role emphasizes precise communication, a warm and hospitable welcome, and ensuring the entrance area remains clean, safe, and presentable for guests throughout their stay.

Qualifications

• Valid driver license and clean driving record may be required.
• A true desire to satisfy the needs of others in a fast-paced environment.
• Refined verbal skills.

Responsibilities

• Greet guests upon arrival and assist with luggage.
• Carry luggage to and from rooms and handle related baggage needs.
• Coordinate with front desk and other team members to ensure a smooth guest experience.
• Open doors and provide a courteous, seamless experience.
• Inspect entrance area for cleanliness and safety.

Skills

Guest services

Communication skills

Driving license

Job description

The Grand Hyatt Deer Valley Hotel is in the famed Deer Valley ski resort and approximately 40 minutes from the Salt Lake City International Airport. The Grand Hyatt Deer Valley Hotel is part of a new development, planned to incorporate 17 ski lifts, ±1,600 residential units, 8 hotels with a total of ±1,350 rooms, ±250,000 square feet of conference and retail space, and one of the largest “ski beaches” in the world. The Grand Hyatt is comprised of 436 luxury accommodations including 381 guest rooms and 55 residential units with approximately 30,000 square feet of versatile indoor meeting space, lobby level 3-meal restaurant and bar, signature bar, pool/après ski bar and grill, coffee bistro, large outdoor event terrace, pool and 3 whirlpools, kids club, and fitness area. Hyatt is a place where high expectations aren't just met-they're exceeded. It's a place of outstanding rewards, where talent opens doors to exciting challenges in the hospitality industry. It's a place where career opportunities are as unlimited as your imagination. Discover your place to shine in our warm, respectful, and inclusive culture.

Guest Services Agent

Guest Services Agent welcomes and creates the first impression upon guest arrival. Their primary responsibility is to greet guests upon arrival, carrying their luggage to and from their rooms, and assisting with any related baggage needs, often including storing luggage before check-in and retrieving it upon departure; essentially acting as a "bellhop" who focuses on handling guests' luggage throughout their stay. This may include assisting the passengers during the loading and unloading process. This role requires precise communication and coordination with the hotel guest services and knowledge of daily events.

• Maintain clear communication with front desk staff, other Guest Service Agents, and other team members to ensure a smooth guest experience.
• Warmly welcome guests upon arrival, offering a friendly and hospitable greeting.
• Open doors for guests as they enter and exit the building, providing a courteous and seamless experience.
• Regularly inspect the entrance area to ensure it is clean, presentable, and free of hazards.

Why Work at Hyatt?

• Free room Nights, Discounted and friends & Family room rates*
• Medical, Dental and vision insurance with only 30-day waiting period*!
• 401K with company Match*
• Free employee meal during shift
• Generous paid time off*
• Tuition reimbursement*
• Employee stock purchase plan*
• Ski Pass*
• Excellent training, professional development and more
• Applicable for FT Year Around Positions

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it's career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.

Please note: We are not able to provide sponsorship for work authorization or visa sponsorship for this position.

Qualifications

• Valid driver license and clean driving record may be required.
• A true desire to satisfy the needs of others in a face paced environment.
• Refined verbal skills.