Guest Services Agent — Elevate Guest Experience

Holiday Inn Express Romulus; Romulus (MI); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

401(k) retirement match

Paid holidays

Paid time off

Employee Assistance Program

Fund

Job summary

Holiday Inn Express Romulus invites applications for a Guest Service Agent responsible for processing check-ins and check-outs, securing payment, verifying billing, and assisting guests with reservations in a friendly, professional manner.

The role emphasizes anticipating guest needs, delivering high-quality service, and adhering to brand standards to ensure satisfaction, with opportunities to contribute creative solutions and maintain operational efficiency.

Job description

Holiday Inn Express Romulus invites applications for a Guest Service Agent responsible for processing check-ins and check-outs, securing payment, verifying billing, and assisting guests with reservations in a friendly, professional manner.

The role emphasizes anticipating guest needs, delivering high-quality service, and adhering to brand standards to ensure satisfaction, with opportunities to contribute creative solutions and maintain operational efficiency.