Guest Service Agent

Holiday Inn Romulus; Romulus (MI); On-site; USD 29,000 - 39,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

401(k) retirement match

Paid holidays

Paid time off

Transit stipend

Employee Assistance Program

Fund

Job summary

Holiday Inn Romulus is seeking a Guest Service Agent for the PM shift to warmly welcome guests, manage check-ins and check-outs, and handle reservations with accuracy and courtesy.

In this role, you will process payments, answer questions about services and local attractions, and uphold brand standards while contributing to a smooth, guest-centric front desk experience. The opening team aims to deliver exceptional service and seamless operations.

Qualifications

• Positive, problem-solving mindset focused on guest satisfaction.
• Strong communication and interpersonal skills.
• Ability to multitask in a fast-paced environment.
• Customer service or hospitality experience preferred.
• Familiarity with hotel management software is a plus.

Responsibilities

• Greet guests and assist with check-ins/check-outs and reservations.
• Secure payments, verify billing details, process adjustments as needed.
• Handle guest inquiries and concerns promptly and professionally.
• Provide information about hotel services, amenities, and local attractions.
• Maintain high service standards and anticipate guest needs.

Skills

Communication

Multitasking

Customer service

Hospitality experience

Hotel software familiarity

Tools

Hotel management software

Job description

Description

Guest Service Agent (PM Shift)

Location
Holiday Inn | Detroit Romulus, MI

Peachtree Group is a privately held, fully integrated real estate investment management, lending, and servicing platform. The company owns, operates, manages, and develops hotels and invests in hotel- and other commercial real estate-related assets throughout the United States. Through its affiliate, Peachtree Group Hospitality Management, Peachtree manages the performance of 100+ hotels across 27 brands with 14,000+ rooms in 26 states.

We are seeking a passionate and dedicated professional to join our front desk team in shaping the first impressions of our guests. If you thrive in a dynamic, guest-focused environment and are excited to be part of an opening team, we’d love to hear from you!

Key Responsibilities:

• Greeting and assisting guests with check-ins, check-outs, and reservations in a warm and efficient manner.
• Secure payments, verify billing details, and process adjustments as needed.
• Handle guest inquiries, requests, and concerns promptly and professionally.
• Provide accurate information about hotel services, amenities, and local attractions.
• Maintain high-quality service standards to enhance guest satisfaction.
• Anticipate guest needs and implement creative solutions to exceed expectations.
• Uphold brand standards and company policies while ensuring a welcoming and well-organized front desk environment.

Qualifications:

• A positive, problem-solving mindset with a passion for guest satisfaction.
• Strong communication and interpersonal skills.
• Ability to multitask in a fast-paced environment.
• Experience in customer service or hospitality preferred.
• Proficiency in using hotel management software is a plus.

Peachtree Group provides a comprehensive benefits package, including medical, dental, vision, disability, and life insurance. We also offer a generous 401(k) retirement match. To support work-life balance, we provide Paid Holidays and Paid Time Off. Additional perks include a transit stipend and access to our Employee Assistance Program and Fund.

If you thrive in a dynamic, guest-focused environment and are excited to be part of an opening team, we’d love to hear from you!

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.