Guest Services Agent — Dynamic Downtown Front Desk

Industrialist Pittsburgh; United States; On-site; USD 32,000 - 42,000; Full time

Job summary

Industrialist Pittsburgh is seeking a Guest Services Agent to greet, register and assist guests at the front desk of the downtown hotel. You will respond to inquiries, handle payments and reservations, coordinate with housekeeping and maintenance, and keep the lobby organized.

Weekend and holiday shifts may be required. Ideal candidates have strong communication, multi-tasking, and a friendly demeanor; high school diploma preferred; hospitality or customer service experience a plus; experience

Qualifications

• Education: High school diploma preferred.
• Experience: Previous hospitality or customer service experience preferred.
• Experience with hotel PMS a plus.

Responsibilities

• Greet, register, and check guests in/out efficiently and courteously.
• Respond to guest inquiries, requests, and concerns promptly and professionally.
• Handle payments, room assignments, and reservation changes accurately.
• Communicate with housekeeping and maintenance to ensure timely room readiness and service needs.
• Maintain a clean and organized front desk and lobby area.
• Willingness to work varied shifts, including weekends and holidays.

Skills

Customer service

Communication

Multitasking

Data entry

Professional demeanor

Education

High school diploma

Tools

PMS

Job description

Industrialist Pittsburgh is seeking a Guest Services Agent to greet, register and assist guests at the front desk of the downtown hotel. You will respond to inquiries, handle payments and reservations, coordinate with housekeeping and maintenance, and keep the lobby organized.

Weekend and holiday shifts may be required. Ideal candidates have strong communication, multi-tasking, and a friendly demeanor; high school diploma preferred; hospitality or customer service experience a plus; experience