Front Office Manager

Pyramid Global Hospitality; Cincinnati (OH); On-site; USD 58,000 - 63,000; Full time

Job summary

Pyramid Global Hospitality is seeking a proactive Front Office Manager in Cincinnati to lead the Front Office team and drive guest satisfaction. You will manage daily operations, coach staff, and partner with maintenance and housekeeping to ensure seamless service.

The role requires 3–5 years of leadership in hospitality, experience with PMS systems, and a flexible schedule including nights and weekends. Compensation reflects market rates and the property's standards.

Qualifications

• 3–5 years experience leading a Front Office team in a service focused hotel or resort.
• Strong verbal and written communication skills.
• Experience with PMS systems and hotel operations.

Responsibilities

• Oversee Front Office operations and lead the team to deliver exceptional guest experiences and Wanderlust program.
• Manage monthly budget and monitor revenue-related metrics.
• Mentor Front Desk Agents and provide coaching and career development.
• Ensure training materials are in place and followed by the department.
• Collaborate with Maintenance and Housekeeping to coordinate daily operations.

Skills

Front office leadership

PMS systems

Communication skills

Customer service

Education

College degree preferred

Tools

PMS software

Job description

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.

At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.

Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

About Our Property

There is a reason we are in the top 5 hotels in Cincinnati! It's our people! Sure, we have boutique accommodations in the historic Phelps Building in the heart of the city. Unique among extended-stay hotels in Cincinnati, we feature a rooftop restaurant and terrace, but that's not what really sets us apart, its our team members! We are in the top 5 because we're powered by some of the best, most talented individuals in the business. If you're the best, you belong with the best. Come see what a career at The Phelps with Pyramid Hotel Group can mean for you! The Phelps boasts 134 guest rooms and 5,039 sq ft of event space.

What You Will Have An Opportunity To Do

We are looking for a highly motivated, customer focused leader to join our Front Office team as Front Office Manager. The successful candidate for this role will have a proven track record of developing a team to provide exceptional service, is open to learning and leading by example, responds in a professional and courteous manner to guests and team, as well as being there to support the team both personally and professionally.

If you have experience in leading a hotel front office operations, enjoy engaging with people from all over the world and making meaningful connections, as well as taking steps to “WOW” people, we want you! This is a tremendous opportunity for a driven person to grow a career in hospitality with a world-class property.

Your Role

• You will oversee the Front Office operations to lead the team in helping guests discover their “Wanderlust” experience
• You will be involved in the financial performance of the hotel with responsibilities to include managing the monthly budget.
• You will develop and mentor a team for the Front Desk Agents
• You will ensure proper training materials are in place and used by department. Implement coaching, career planning and recognition programs for all associates.
• You will monitor room inventory, rate and plan availability and lead the team to maintain average daily rate to ensure revenue maximization forecasting occupancy.
• You will lead by example to ensure all guest interactions are handled in a professional manner.
• Provide exceptional customer service by being engaging and taking sincere interest
• Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established
• Help to resolve problems and “WOW” guests through recovery when things aren't quite right
• Works closely with the Maintenance and Housekeeping teams to communicate and coordinate the day
• Interact with hotel staff in a professional manner, assisting other departments with necessary information

What are we looking for?

• Someone with 3-5 years experience leading a Front Office team in a service focused hotel or resort environment
• Someone available to work a flexible schedule to include nights, weekends and holidays
• Someone with a college degree preferred
• Someone with a strong desire to make an impact on other people
• Someone with an outgoing and engaging personality
• Someone with strong Computer skills, and experience with PMS systems
• Someone with excellent verbal and written communication skills
• Someone with the ability to work in a fast-paced setting

#IND200

#ZR150

Compensation

$57,500.00

$62,500.00

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.