Guest Experience Agent – Front Desk, Nashville

Hilton Tempo Nashville; Nashville (TN); On-site; USD 31,000 - 36,000; Full time

Job summary

Hilton Tempo Nashville is seeking a Guest Services Agent to deliver excellent service at the front desk in downtown Nashville. You will welcome guests, assist with check-in/check-out, and respond to guest needs to ensure a memorable stay for business and leisure travelers.

The role involves coordinating with housekeeping and maintenance, handling guest requests, and working varied shifts, including weekends and holidays. Previous hospitality experience is preferred.

Qualifications

• Education High school diploma preferred.
• Experience Previous hospitality or customer service experience preferred.
• Experience with hotel PMS a plus.

Responsibilities

• Greet, register, and check guests in/out efficiently and courteously.
• Respond to guest inquiries, requests, and concerns promptly and professionally.
• Handle payments, room assignments, and reservation changes accurately.
• Communicate with housekeeping and maintenance to ensure timely room readiness and service needs.
• Maintain a clean and organized front desk and lobby area.
• Willingness to work varied shifts, including weekends and holidays.

Skills

Customer service

Communication

Education

High school diploma

Tools

Property Management System (PMS)

Job description

Hilton Tempo Nashville is seeking a Guest Services Agent to deliver excellent service at the front desk in downtown Nashville. You will welcome guests, assist with check-in/check-out, and respond to guest needs to ensure a memorable stay for business and leisure travelers.

The role involves coordinating with housekeeping and maintenance, handling guest requests, and working varied shifts, including weekends and holidays. Previous hospitality experience is preferred.