Guest Services Agent

Rainmaker Hospitality; Georgetown (KY); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Competitive salary

Employee discounts on hotel rooms and,

Advancement opportunities

Professional development opportunities

Positive and supportive work enviro n

Job summary

Rainmaker Hospitality is seeking a friendly Guest Service Representative to join our hotel team. You will manage reservations, assist with check-ins/check-outs, and handle guest requests to ensure a smooth stay in a fast-paced environment.

The role requires excellent customer service, strong communication, and the ability to multitask while coordinating with other hotel departments. On-site work with opportunities for growth and professional development are offered.

Qualifications

• Previous guest service or customer service experience preferred.
• Strong communication skills.
• Ability to multitask in a fast-paced environment.
• Proficient with reservation systems and standard office software.
• Willingness to work evenings, weekends, and holidays as needed.

Responsibilities

• Manage reservations and check guests in and out using a computerized system.
• Handle guest requests, such as booking tours or making restaurant reservations.
• Assist with check-in and check-out processes, including handling payments and issuing keys.
• Answer phone calls and respond to online inquiries in a timely and professional manner.
• Assist with organizing and setting up events and meetings.
• Handle guest complaints and concerns with grace and professionalism.
• Perform light cleaning duties, such as wiping down counters and restocking supplies.
• Other duties as assigned.

Skills

Customer service

Communication

Multitasking

Reservation systems

Flexibility

Tools

Reservation software

Microsoft Office

Job description

Introduction

We are seeking a friendly and professional Guest Service Representative to join our team at our hotel. The Guest Service Representative will be responsible for managing reservations, checking guests in and out, and assisting with any needs or requests they may have during their stay. The successful candidate will have excellent customer service skills and be able to work efficiently in a fast-paced environment.

Introduction

We are seeking a friendly and professional Guest Service Representative to join our team at our hotel. The Guest Service Representative will be responsible for managing reservations, checking guests in and out, and assisting with any needs or requests they may have during their stay. The successful candidate will have excellent customer service skills and be able to work efficiently in a fast-paced environment.

Responsibilities

• Manage reservations and check guests in and out using a computerized system
• Handle guest requests, such as booking tours or making restaurant reservations
• Assist with check-in and check-out processes, including handling payments and issuing keys
• Answer phone calls and respond to online inquiries in a timely and professional manner
• Assist with organizing and setting up events and meetings
• Handle guest complaints and concerns with grace and professionalism
• Perform light cleaning duties, such as wiping down counters and restocking supplies
• Other duties as assigned

Qualifications

• Previous experience as a guest service representative or in a customer service role is preferred
• Strong communication and interpersonal skills
• Ability to multitask and handle a high-volume workload
• Proficiency with computer systems and software, such as Microsoft Office and reservation management systems
• Flexibility to work evenings, weekends, and holidays as needed

Perks

• Competitive salary
• Employee discounts on hotel rooms and amenities
• Opportunities for advancement within the company
• Professional development opportunities
• Positive and supportive work environment