Guest Services Agent

Kaizen Lab Inc.; Georgetown (KY); On-site; USD 24,000 - 40,000; Full time

Benefits offered by this job

Competitive salary

Employee discounts

Advancement opportunities

Professional development

Supportive environment

Job summary

Kaizen Lab Inc. is seeking a friendly Guest Service Representative to join our hotel team in Georgetown, KY. You will manage reservations, check guests in and out, and assist with guest requests to ensure a smooth stay.

The role requires excellent customer service, strong communication, and the ability to multitask in a fast-paced environment. Evening, weekend, and holiday availability may be required. Training and growth opportunities are offered.

Qualifications

• Previous experience in guest services or customer service is preferred.
• Strong communication and interpersonal skills are essential.
• Ability to multitask and handle a high-volume workload.

Responsibilities

• Manage reservations and check guests in and out using a computerized system.
• Handle guest requests such as booking tours or restaurant reservations.
• Assist with check-in/check-out processes, including payments and issuing keys.
• Answer phone calls and respond to online inquiries promptly.
• Assist with organizing events and meetings.
• Handle guest complaints professionally.
• Perform light cleaning duties and restock supplies.
• Other duties as assigned.

Skills

Customer service

Communication

Multitasking

Reservation systems

Microsoft Office

Tools

Reservation management software

Job description

Introduction

We are seeking a friendly and professional Guest Service Representative to join our team at our hotel. The Guest Service Representative will be responsible for managing reservations, checking guests in and out, and assisting with any needs or requests they may have during their stay. The successful candidate will have excellent customer service skills and be able to work efficiently in a fast-paced environment.

Responsibilities

• Manage reservations and check guests in and out using a computerized system
• Handle guest requests, such as booking tours or making restaurant reservations
• Assist with check-in and check-out processes, including handling payments and issuing keys
• Answer phone calls and respond to online inquiries in a timely and professional manner
• Assist with organizing and setting up events and meetings
• Handle guest complaints and concerns with grace and professionalism
• Perform light cleaning duties, such as wiping down counters and restocking supplies
• Other duties as assigned

Qualifications

• Previous experience as a guest service representative or in a customer service role is preferred
• Strong communication and interpersonal skills
• Ability to multitask and handle a high-volume workload
• Proficiency with computer systems and software, such as Microsoft Office and reservation management systems
• Flexibility to work evenings, weekends, and holidays as needed

Perks

• Competitive salary
• Employee discounts on hotel rooms and amenities
• Opportunities for advancement within the company
• Professional development opportunities
• Positive and supportive work environment