Guest Service Rep

Topbrassdallas; Park City (UT); On-site; USD 35,000 - 45,000; Full time

Job summary

Topbrassdallas in Park City is seeking a friendly and professional Guest Services Representative to ensure exceptional service for guests. You will be the first point of contact, providing a welcoming atmosphere and assisting with check-in and check-out procedures.

Ideal candidates will have excellent communication skills and a strong customer service orientation. Previous experience in hospitality is preferred but not required. The company offers training, supportive work environment, and opportunities for advancement.

Qualifications

• Previous experience in hospitality or customer service is preferred but not required.
• Flexibility to work various shifts, including evenings, weekends, and holidays.

Responsibilities

• Greet guests warmly and provide a welcoming atmosphere.
• Assist guests with check-in and check-out procedures.
• Respond promptly to guest inquiries, requests, and concerns.
• Provide information about hotel amenities, local attractions, and services.

Skills

Excellent communication and interpersonal skills

Strong customer service orientation

Ability to handle multiple tasks efficiently

Education

High school diploma or equivalent

Tools

Reservation systems

Job description

Guest Services Representative

We are seeking a friendly and professional Guest Services Representative to join our team. In this role, you will be the first point of contact for our guests, ensuring they receive exceptional service and a memorable experience. If you are passionate about hospitality and enjoy helping others, we invite you to apply and become part of our dynamic team.

Key Responsibilities

• Greet guests warmly and provide a welcoming atmosphere
• Assist guests with check-in and check-out procedures
• Respond promptly to guest inquiries, requests, and concerns
• Provide information about hotel amenities, local attractions, and services
• Maintain accurate records of guest interactions and transactions
• Coordinate with other departments to ensure guest satisfaction
• Handle complaints professionally and seek prompt resolutions
• Uphold company standards for cleanliness, safety, and service quality

Skills and Qualifications

• Excellent communication and interpersonal skills
• Strong customer service orientation
• Ability to handle multiple tasks efficiently in a fast-paced environment
• Basic computer skills and familiarity with reservation systems
• Professional appearance and demeanor
• Flexibility to work various shifts, including evenings, weekends, and holidays
• Previous experience in hospitality or customer service is preferred but not required
• High school diploma or equivalent

Join our team and be part of a company that values guest satisfaction, teamwork, and professional growth. We offer a supportive work environment, opportunities for advancement, and comprehensive training to help you succeed.