Guest Services Agent

BENCHMARK; Brookline (MA); On-site; USD 24,844 - 35,384; Part time

Job summary

BENCHMARK is seeking a Guest Services Agent at The Arcadian Hotel Brookline to provide an exceptional first impression for guests. You will assist guests throughout their stay, ensuring a memorable experience by taking sincere interest in their needs.

The ideal candidate should have at least one year in customer service with a pleasant personality and excellent communication skills. The role requires standing for full shifts and availability during weekends and holidays.

Qualifications

• At least one year in a customer service role with high guest interaction.
• Hospitality industry experience is a plus.
• Pleasant and helpful personality.

Responsibilities

• Help guests discover their 'Wanderlust' experience.
• Provide exceptional customer service by taking sincere interest in guests.
• Escort and orient guests to the front desk for check-in.

Skills

Customer service

Problem-solving

Teamwork

Communication

Outgoing personality

Job description

Guest Services Agent

As a Guest Services Agent at The Arcadian Hotel Brookline, you will provide a memorable first impression for guests and assist them throughout their stay.

Responsibilities

• Help guests discover their “Wanderlust” experience.
• Provide exceptional customer service by being engaging and taking sincere interest in guests.
• Interact with all guests and welcome each arrival.
• Open doors for guests arriving by motor vehicle.
• Escort and orient guests to the front desk for check‑in.
• Park and retrieve guests’ vehicles as requested.
• Escort guests and their luggage to their rooms while explaining amenities and fun facts.
• Collaborate with other attendants to ensure a personalized experience.
• Assist lobby attendant in keeping the entrance area clean and organized.
• Go above and beyond to be the difference for guests and employees.

Qualifications

• At least one year in a customer service role with high guest interaction.
• Hospitality industry experience is a plus.
• Ability to solve problems when they arise.
• Ability to work in a team environment.
• Pleasant and helpful personality.
• Must be able to work a full shift standing and moving between the valet lot and different areas of the hotel.
• Strong desire to make an impact on others.
• Outgoing and engaging personality.
• Excellent verbal communication skills.
• Ability to work in a fast‑paced setting.
• Ability to stand for the duration of the shift.
• Must be available to work various shifts, including weekends and holidays.

Compensation

Pay: $21.86 per hour.

Equal Opportunity Employer

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.