Guest Service Agent

BENCHMARK; Seattle (WA); On-site; USD 30,307 - 34,440; Full time

Benefits offered by this job

Medical, Dental, Vision, Disability, &

Life Insurance

401(k) Plan

Paid Time Off and Holidays

Job summary

Pyramid Global Hospitality is seeking a Guest Services Agent to deliver exceptional guest experiences from arrival through departure. You will engage with guests, provide information about Wanderlust experiences, and ensure a personalized welcome that sets the tone for their stay.

The ideal candidate has customer service experience, strong communication skills, and the ability to work well in a team in a fast-paced hotel environment in Seattle.

Qualifications

• At least one year in a customer service role with high guest interaction.
• Excellent verbal communication skills and a friendly demeanor.
• Ability to work effectively in a team environment.
• Outgoing and engaging personality with a service mindset.

Responsibilities

• Assist guests with check-in/check-out processes and answer questions.
• Provide exceptional customer service and welcome guests upon arrival.
• Escort guests and their luggage to rooms and explain hotel amenities.
• Maintain a clean and organized lobby area and assist other attendants as needed.

Skills

Customer service

Verbal communication

Teamwork

Engaging personality

Job description

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services.

Position Overview

We are looking for highly motivated individuals to join our Guest Services team as a Guest Services Agent. The ideal candidate uses their engaging personality to create a memorable first impression for our guests as they arrive for the first time and throughout their stay.

Responsibilities

• Help guests discover their “Wanderlust” experience.
• Provide exceptional customer service by being engaging and taking sincere interest.
• Interact with all guests.
• Welcomes each guest to our hotel.
• Open the door for arriving guests by motor vehicle.
• Escort and orient guests to the front desk for check‑in.
• Park and retrieve guests’ vehicles as requested.
• Escort guests and their luggage to their room while explaining our amenities and fun facts about the hotel.
• Work together with other attendants to ensure each guest has a personalized experience and will “dive” to open the door for all guests.
• Assist the lobby attendant in keeping the entrance area clean and organized.
• Be the difference with all guests and employees and do more than just “the norm”.

Qualifications

• At least one year in a customer service role with high guest interaction.
• Valid driver’s license with no major infractions for 6 months.
• Hospitality industry experience is a plus.
• Ability to solve problems when they arise.
• Ability to work in a team environment is a must.
• Pleasant and helpful personality.
• Must be able to work a full shift standing and moving between the valet lot and different areas of the hotel.
• Strong desire to make an impact on other people.
• Outgoing and engaging personality.
• Excellent verbal communication skills.
• Ability to work in a fast‑paced setting.
• Ability to stand for the duration of the shift.
• Must be available to work various shifts including weekends and holidays.

Compensation and Benefits

Compensation: $23.00 - $23.00 per hour.

For Full‑Time Associates, benefits include:

• Medical, Dental, Vision, Disability, & Life Insurance
• 401(k) Plan
• Paid Time Off: 1.38 hours for every 40 hours worked (9 days)
• 7 Paid Holidays

For Part‑Time Associates, benefits include:

• 401(k) Plan
• Sick Time: Accrue 1 hour for every 30 hours worked

Equal Opportunity Employer

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.