Front Desk Agent

BENCHMARK; Coral Gables (FL); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Competitive salary

Benefits package

Career growth opportunities

Ongoing training and development programs

Job summary

BENCHMARK is seeking a dedicated customer service professional to join our team in Coral Gables, Florida. You will greet and welcome guests, manage check-ins and check-outs, and ensure a smooth operation at the front desk.

The ideal candidate will have previous customer-service experience, strong communication skills, and the ability to work well in fast-paced environments. We offer competitive salary packages and opportunities for career growth within our dynamic team.

Qualifications

• At least one year in a customer-service role with high guest interaction.
• A valid driver's license with no major infractions for 6 months.
• Hospitality industry experience is a plus.
• Must be able to work a full shift standing and moving between hotel areas.
• Availability to work various shifts including weekends and holidays.

Responsibilities

• Greet and welcome guests upon arrival.
• Handle check‑ins and check‑outs efficiently.
• Manage reservations, answer inquiries, and address complaints.
• Maintain a clean and organized front desk area.
• Process payments and manage cash transactions.

Skills

Customer service experience

Verbal communication skills

Problem-solving abilities

Teamwork

Outgoing personality

Ability to work in fast-paced settings

Job description

What You’ll Do

• Greet and welcome guests upon arrival, creating a positive first impression.
• Handle check‑ins and check‑outs efficiently, ensuring guest satisfaction.
• Manage reservations, answer guest inquiries, and address complaints promptly.
• Maintain a clean and organized front desk area.
• Provide accurate information about the hotel, rooms, rates, and amenities.
• Process payments and manage cash transactions accurately.
• Coordinate with housekeeping and maintenance to ensure smooth operations.
• Promote teamwork and contribute to a friendly, safe work environment.
• Perform other duties as assigned.

What We Offer

Competitive salary and benefits package. Opportunities for career growth and advancement. A supportive and dynamic team environment. Ongoing training and development programs.

What We’re Looking For

• At least one year in a customer‑service role with high guest interaction.
• A valid driver’s license with no major infractions for 6 months.
• Hospitality industry experience is a plus.
• Ability to solve problems when they arise.
• Ability to work in a team environment.
• Pleasant and helpful personality.
• Must be able to work a full shift standing and moving between the valet lot and different areas of the hotel.
• A strong desire to make an impact on other people.
• An outgoing and engaging personality.
• Excellent verbal communication skills.
• Ability to work in a fast‑paced setting.
• Must stand for the duration of the shift.
• Availability to work various shifts including weekends and holidays.

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.