Guest Services Agent

Pyramid Global Hospitality; Brookline (MA); On-site; USD 25,003 - 35,610; Full time

Benefits offered by this job

Inclusive environment

Job summary

Pyramid Global Hospitality and The Arcadian Hotel Brookline seek a Guest Services Agent to welcome guests, assist with luggage, and share knowledge about the hotel and Brookline area. This on-site role offers a hands-on environment in a dynamic hospitality team.

Join a people-first culture at The Arcadian Hotel Brookline with opportunities to grow your hospitality career, work across departments, and deliver outstanding service to guests from diverse markets.

Qualifications

• At least one year in a customer service role with high guest interaction.
• Hospitality industry experience is a plus.
• Excellent verbal communication skills.
• Ability to work in a team environment.
• Must be able to work a full shift standing and moving between the valet lot and different areas of the hotel.
• Ability to work various shifts including weekends and holidays.

Responsibilities

• Greet guests and create a memorable first impression.
• Assist with unloading luggage and escort guests to rooms.
• Provide knowledge about the hotel, its amenities, and the local area.
• Escort and orient guests to the front desk for check-in.
• Park and retrieve guests' vehicles as requested.
• Ensure a personalized guest experience through coordination with team.

Skills

Customer service

Hospitality experience

Verbal communication

Teamwork

Problem solving

Job description

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands‑on approach focused on exceptional service, operational excellence, and long‑term partnerships.

At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you’ll find opportunities to learn, develop, and make an impact.

Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

About Our Property

Welcome to The Arcadian Hotel Brookline, a distinctive property in the Pyramid Global Hospitality portfolio, located just minutes from downtown Boston. Featuring 264 guest rooms and 5,500 sq ft of meeting space, this newly renovated hotel offers a modern and comfortable work environment in one of the area’s most charming and historic neighborhoods.

At The Arcadian, we pride ourselves on creating a welcoming atmosphere rooted in community, creativity, and connection. As a member of our team, you’ll have the opportunity to work in a dynamic and supportive environment, surrounded by the character of Brookline and its mix of local shops, restaurants, and cultural landmarks.

We offer a variety of opportunities across departments, including guest services, food and beverage, housekeeping, sales, and more. Whether you’re starting your career or looking to grow within the industry, you’ll find a team that values collaboration, professionalism, and a passion for service.

Joining our team means becoming part of a people‑first culture where your growth and success are supported every step of the way. If you’re ready to build your career in a welcoming and engaging environment, we invite you to explore opportunities at The Arcadian Hotel Brookline and apply today.

What You Will Have An Opportunity To Do

We are looking for a highly motivated individual to join our Guest Services team as a Guest Services Agent. The ideal candidate uses their engaging personality to create a memorable first impression for our guests as they arrive and throughout their stay. The Guest Services Agent assists with the unloading of guests’ luggage and provides knowledge about the hotel, its amenities, and the local area as they escort guests to their rooms.

Your Role

• Help guests discover their “Wanderlust” experience
• Provide exceptional customer service by being engaging and taking sincere interest
• Interact with all guests. The bell person / guest services attendant will welcome each guest to our hotel.
• If guests are arriving by motor vehicle, you will open their door as you welcome them to the resort/hotel.
• You will escort and orient the guest to the front desk for check‑in.
• You will park and retrieve guests’ vehicles as requested.
• Upon check‑in, you will escort the guests and their luggage to their room, explaining our amenities and fun facts they should know about our hotel.
• You will work together with other attendants to ensure each guest has a personalized experience and will “dive” to open the door for all guests.
• Assist lobby attendant in keeping entrance area clean and organized.
• Be the difference with all guests and employees and do more than just “the norm”.

What are we looking for?

• At least one year in a customer service role with high guest interaction
• Hospitality industry experience is a plus.
• Ability to solve problems when they arise.
• Ability to work in a team environment is a must.
• Pleasant and helpful personality.
• Must be able to work a full shift standing and moving between the valet lot and different areas of the hotel.
• A strong desire to make an impact on other people.
• An outgoing and engaging personality.
• Excellent verbal communication skills.
• Ability to work in a fast‑paced setting.
• Ability to stand for the duration of the shift.
• Must be available to work various shifts including weekends and holidays.

Compensation

$22.00 per hour.

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.