Guest Experience Concierge

BENCHMARK; Brookline (MA); On-site; USD 24,844 - 35,384; Part time

Job summary

BENCHMARK is seeking a Guest Services Agent at The Arcadian Hotel Brookline to provide an exceptional first impression for guests. You will assist guests throughout their stay, ensuring a memorable experience by taking sincere interest in their needs.

The ideal candidate should have at least one year in customer service with a pleasant personality and excellent communication skills. The role requires standing for full shifts and availability during weekends and holidays.

Qualifications

• At least one year in a customer service role with high guest interaction.
• Hospitality industry experience is a plus.
• Pleasant and helpful personality.

Responsibilities

• Help guests discover their 'Wanderlust' experience.
• Provide exceptional customer service by taking sincere interest in guests.
• Escort and orient guests to the front desk for check-in.

Skills

Customer service

Problem-solving

Teamwork

Communication

Outgoing personality

Job description

BENCHMARK is seeking a Guest Services Agent at The Arcadian Hotel Brookline to provide an exceptional first impression for guests. You will assist guests throughout their stay, ensuring a memorable experience by taking sincere interest in their needs.

The ideal candidate should have at least one year in customer service with a pleasant personality and excellent communication skills. The role requires standing for full shifts and availability during weekends and holidays.