Guest Experience Coordinator

Hugh Chatham Health; Oak Lawn (IL); On-site; USD 25,000 - 39,000; Full time

Job summary

Advocate Health is hiring a Guest Services Associate at Advocate Christ Medical Center in Oak Lawn, IL. The role supports patients and visitors, answers questions, guides to departments, and helps ensure a positive hospital experience.

You will work 40 hours per week, with shifts covering 11:30am to 8:00pm, including weekends. Requirements include a high school diploma, hospital customer service experience, basic CPR, and familiarity with Microsoft Office.

Qualifications

• High school diploma required.
• 2 years hospital or similar customer service experience.
• Basic CPR preferred.
• Knowledge of medical terminology preferred.
• Valid driver’s license and clean driving record.

Responsibilities

• Provide information and directions to guests and visitors.
• Act as liaison between guests and hospital departments.
• Support daily Guest Services operations.
• Promote patient safety by reporting issues through established channels.
• Attend team meetings and share information for service improvements.
• Assist with service recovery when appropriate.

Skills

Customer service

Communication

Problem solving

Teamwork

Education

High school diploma

Tools

Microsoft Office

Job description

Advocate Health is hiring a Guest Services Associate at Advocate Christ Medical Center in Oak Lawn, IL. The role supports patients and visitors, answers questions, guides to departments, and helps ensure a positive hospital experience.

You will work 40 hours per week, with shifts covering 11:30am to 8:00pm, including weekends. Requirements include a high school diploma, hospital customer service experience, basic CPR, and familiarity with Microsoft Office.