Guest Services/Admin

Associa; Indio (CA); On-site; USD 30,000 - 39,000; Full time

Job summary

Associa in Indio, CA is seeking a Guest Service Admin to greet guests, direct phone calls and walk-ins, and support reservations. You will interact with homeowners, board members and vendors, under minimal supervision, ensuring a welcoming lobby and accurate information handling.

The full-time role requires weekend availability, strong communication, multitasking, and a professional appearance. Benefits include medical, dental, vision, and retirement options.

Qualifications

• 2 years of Customer Service Experience.
• Front Desk and reservation system knowledge.
• High School Diploma or GED Required.

Responsibilities

• Direct all incoming calls and walk-in guests in a friendly manner.
• Greet guests professionally and respond to inquiries.
• Assist with reservations and complete the registration process.
• Maintain lobby area neat and organized at all times.
• Screen and distribute messages to appropriate parties.

Skills

Professional communication

MS Office proficiency

Office equipment knowledge

Bilingual is a plus

Education

High School Diploma or GED

Tools

Reservation system

Microsoft Office

Job description

Associais currentlylooking for a Guest Service Admin to join our team. The Guest Service Admin position requires an individual who is well-spoken, customer service-oriented, and can multi-task at a quick pace. The primary duties for the position is to direct all incoming calls and walk-in clients in a friendly and welcoming manner. Under minimal supervision, work may involve contact with homeowners and board members, as well as outside vendors.

What do we offer?

Associa offers a competitive benefits package to our full-time employees, including medical, dental, and vision insurance, 401k, disability insurance, and support with wellness and development initiatives and more. We have been designated a Great Place to Work for ten consecutive years and many of our locations are awarded as Best and Brightest.

Employment Type: Full Time

Compensation: $25.00 depending on experience

Duties and Responsibilities:

Duties include but are not limited to:

• Work Weekends is a must.
• Ability to work independently.
• Must have a positive, outgoing personality and maintain a high level of appearance and hygiene.
• Professionally greet and direct all guests
• Professionally receive and respond to incoming calls from homeowners, Board members and rental guests. Follow through on various requests.
• Assist with special administrative projects
• Screen incoming general messages within email and phone mail systems and distribute accordingly.
• Ensure that lobby area is kept neat and clean at all times.
• Resort Tours
• Book reservations and complete the registration process by inputting and retrieving accurate information from the reservation system.
• Ensure guests receive a courteous and efficient check-in/check-out experience.
• Set up welcome rental packets for our guests.
• Lot inspections making sure the lot was left okay before/after rental guestchecked-in/checked-out.
• Verify and imprint credit cards for authorization using proper electronic acceptance method and cash handling.
• Keep track of Wi-Fi Jetpack rentals
• Cash handling, Credit Card transactions, along with proper record keeping.
• Process and distributes incoming and outgoing mail for theHomeowners/Rental Guests.
• Product merchandising and sales.
• Set up work orders accordingly for different departments.

Requirements

• High School Diploma or GED Required
• 2 years of Customer Service Experience
• Front Desk and reservation system knowledge

Knowledge and Skills

• Professional communication skills (phone, interpersonal, written, verbal, etc.).
• Knowledge of Microsoft Office products (Word, Excel, Outlook, etc.) at aproficient level.
• Knowledge of general office equipment (copier, fax, phone systems, etc.).
• Confidentiality and discretion in the performance of all duties and responsibilities.
• Self-motivated, proactive, detail-oriented, and a team player.
• Proficient in the English language written and verbal.
• Bilingual is a plus

Company Description

With more than 180 branch offices across North America, Associa delivers unsurpassed management and lifestyle services to nearly five million residents worldwide. Our 10,000+ team members lead the industry with unrivaled education, expertise and trailblazing innovation. For more than 40 years, Associa has provided solutions designed to help communities achieve their vision. To learn more, visit www.associaonline.com .

undefined

Our Story

Our Culture

Benefits and Perks

Employer Privacy Policy

EEO is the Law

ADP Privacy Statement Artificial Intelligence Google Privacy Policy Google Terms of Service