Front Desk Receptionist

Associa; Austin (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Associa is seeking a Front Desk Receptionist to greet visitors, manage phones and emails, and support CAM and Board activities. You will maintain office records, schedule meetings, and coordinate with homeowners to keep information flowing smoothly.

The role requires a high school diploma (Associates degree preferred) and 6–12 months of clerical experience. You may rotate as receptionist, assist with notices, mailings, and responsiveness within 24 hours.

Qualifications

• Requires a high school diploma or GED; Associates degree preferred.
• Six to twelve months of related clerical or administrative support experience required.

Responsibilities

• Respond to phone calls, voicemails and emails within 24 hours.
• Work with CAM in preparation of Board meeting packets and notices.
• Maintain hardcopy and electronic community information sheets (hot sheets).
• Review, code and process invoices for payment of services daily.
• Rotate as Receptionist on scheduled basis and assist in other CAM support tasks.

Education

High school diploma or GED

Associates degree preferred

Job description

Goodwin and Company is looking for a Front Desk Receptionist

• Become familiar with each association’s documents as they relate to your service role
• Respond to phone calls, voicemails and emails- within 24 hours (Forward non-routine/urgent calls to Manager immediately)
• Work with the manager on violation letters as requested.
• Work with the ACC department communicating with homeowner when necessary for more information, updating homeowners of the status the application, etc.
• Draft and mail letters to parties as requested by CAM- 2 business days
• Process community mailings; special notices, meeting notices, etc.- 2 business days
• Electronically file community related documents via company platform- daily
• Maintain/program entry gates directories- within 24 hours
• Process entry gate opening and maintenance requests via company platform during regular business hours- within 24 hours
• Process, maintain, program and distribute pool tags/keys/cards/fobs- within 24 hours
• Rotate as Receptionist on scheduled basis
• Assist CAM in preparation of Board meeting packets- as needed
• Prepare and process Annual Meeting Notices- time sensitive, 3 business days
• Prepare Annual Meeting materials; Welcome Packet and registration information- 2 days
• Attend Board and/or Annual meetings with CAM(s) when necessary. May be required to take meeting minutes. Note: Meetings may be held in the evening after regular working hours- as needed
• Maintain a current hardcopy and e-file community information sheet (hot sheet)- as needed
• Complete miscellaneous tasks as requested for CAM support and assist in other large scale projects- as needed
• Maintain community websites via company platform- as needed
• Act as back-up for after-hours emergency contact. The CAM is the first point of contact- as needed per emergencies occur
• Review, code and process invoices for payment of services – daily within 24 hours
• Other Responsibilities- this list should not be considered to be all encompassing and is subject to change

Requirements

EDUCATION/KNOWLEDGE/SKILLS/ABILITIES:

• Requires a high school diploma or GED; Associates degree preferred.
• Six to twelve months of related clerical or administrative support experience required;

Company Description

With more than 300 branch offices across North America, Associa is building the future of community for more than 7.5 million residents worldwide. Our 15,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 45 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com .

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