Guest Services & Accounting Coordinator

Alterra Mountain Company; Deer Valley (WA); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Season pass

Free skiing

Family discounts

Ski lessons

Discounted rentals

Subsidized meals

Housing

Park City discounts

Healthcare

401k

Job summary

Alterra Mountain Company is seeking a Guest Account Coordinator for Deer Valley Resort. The role supports Skier Services with accounting, QA, client services, and daily operations.

You will track issues, assist with web reconciliation, provide technical support, and train across departments. Responsibilities include project support, system proficiency across DVSS, Inntopia and Workday, assisting with online sales, and handling accounts/payables.

Qualifications

• Must be at least 18 years of age.
• Strong communication skills and a commitment to delivering exceptional guest service.
• Flexible availability, including weekends – typically scheduled 4–5 days per week, 8–10 hours per day.
• Proficient in computer use, including typing at a minimum of 35 WPM and working with Microsoft 365 applications.
• Demonstrated ability to make sound decisions, solve problems, multitask effectively, and maintain attention to detail and follow-through.
• Highly organized, self-motivated, and able to maintain a positive attitude and composure in high-pressure situations.

Responsibilities

• Project & Operational Support: support divisional projects by monitoring timelines, tracking deliverables, and maintaining clear communication with leadership.
• Systems & Technical Proficiency: work with DVSS, RTP, Inntopia, flaik, credit card processing systems, reporting tools, and other platforms; resolve data discrepancies.
• Guest Service & Sales Fulfillment: fulfill online sales orders and provide product guidance via telephone.
• Financial & Payroll Support: assist with accounts payable/receivable and payroll records using DVSS and Workday; address accounting inquiries.
• Data Management & Accuracy: maintain client database records and report discrepancies to ensure data integrity.
• Issue Resolution & Prioritization: manage multiple issues, determine appropriate actions.

Skills

Communication

Guest service

Multitasking

Typing 35 WPM

Microsoft 365

Organization

Decision making

Tools

DVSS

Inntopia

Workday

Job description

Alterra Mountain Company is seeking a Guest Account Coordinator for Deer Valley Resort. The role supports Skier Services with accounting, QA, client services, and daily operations.

You will track issues, assist with web reconciliation, provide technical support, and train across departments. Responsibilities include project support, system proficiency across DVSS, Inntopia and Workday, assisting with online sales, and handling accounts/payables.