Guest Account Coordinator - Winter 2026 - 27

Alterra Mountain Company; Deer Valley (WA); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Season pass

Free skiing

Family discounts

Ski lessons

Discounted rentals

Subsidized meals

Housing

Park City discounts

Healthcare

401k

Job summary

Alterra Mountain Company is seeking a Guest Account Coordinator for Deer Valley Resort. The role supports Skier Services with accounting, QA, client services, and daily operations.

You will track issues, assist with web reconciliation, provide technical support, and train across departments. Responsibilities include project support, system proficiency across DVSS, Inntopia and Workday, assisting with online sales, and handling accounts/payables.

Qualifications

• Must be at least 18 years of age.
• Strong communication skills and a commitment to delivering exceptional guest service.
• Flexible availability, including weekends – typically scheduled 4–5 days per week, 8–10 hours per day.
• Proficient in computer use, including typing at a minimum of 35 WPM and working with Microsoft 365 applications.
• Demonstrated ability to make sound decisions, solve problems, multitask effectively, and maintain attention to detail and follow-through.
• Highly organized, self-motivated, and able to maintain a positive attitude and composure in high-pressure situations.

Responsibilities

• Project & Operational Support: support divisional projects by monitoring timelines, tracking deliverables, and maintaining clear communication with leadership.
• Systems & Technical Proficiency: work with DVSS, RTP, Inntopia, flaik, credit card processing systems, reporting tools, and other platforms; resolve data discrepancies.
• Guest Service & Sales Fulfillment: fulfill online sales orders and provide product guidance via telephone.
• Financial & Payroll Support: assist with accounts payable/receivable and payroll records using DVSS and Workday; address accounting inquiries.
• Data Management & Accuracy: maintain client database records and report discrepancies to ensure data integrity.
• Issue Resolution & Prioritization: manage multiple issues, determine appropriate actions.

Skills

Communication

Guest service

Multitasking

Typing 35 WPM

Microsoft 365

Organization

Decision making

Tools

DVSS

Inntopia

Workday

Job description

Seasonal Classic, consistent quality from a winning team! Deer Valley Resort is nestled in the Wasatch Mountains of Utah, in the historic mining town of Park City which has evolved into an exciting and diverse mountain ski town. Our staff consists of locals, transplants, seasonal workers from all 50 states and international students from around the globe. We are a diverse workforce where everyone feels welcome, appreciated, and valued. No matter if you are 14 or 84 years, there is a place for you in the Deer Valley family! (Last year over 1,100 staff members celebrated their fifth season or more at Deer Valley). Ski perks (vary based on employment status) may include Deer Valley season pass, free skiing or riding at other Alterra Resorts and select local Utah resorts Friends and family ski discounts, free staff ski lessons and discounted rentals (winter staff only) Subsidized meals at Employee Dining Rooms offered for staff while on shift Subsidized housing options available for seasonal full-time staff Discounts for staff members at restaurants, shops, and service providers in Park City Healthcare options are available for staff members 401k plan with company match

PURPOSE OF POSITION

The Guest Account Coordinator is responsible for assisting management with accounting, quality assurance, and client services tasks to support the Skier Services division. They will track and report issues, address client account needs, perform POS tasks, assist with daily web reconciliation reporting, provide technical application support, and organize training sessions with various departments in addition to assisting with daily operations as needed.

RESPONSIBILITIES

• Project & Operational Support Support divisional projects by monitoring timelines, tracking deliverables, and maintaining clear communication with leadership regarding progress and deadlines. Collaborate across multiple systems to support project execution, while actively pursuing opportunities for skill development and process improvement. Demonstrate a strong understanding of divisional products and services, supporting operations across various departments and applications. Provide backup support for daily operations, including front-line and phone agent responsibilities, and other roles as needed. Perform additional duties as assigned to support departmental needs and ensure operational efficiency.
• Systems & Technical Proficiency Exhibit technical proficiency in DVSS, RTP, Inntopia, flaik, credit card processing systems, reporting tools, and other relevant platforms. Assist in identifying and resolving discrepancies between online bookings and source-system records to ensure data consistency and accuracy. Investigate and provide resolution for out-of-balance DVSS accounts. Assist with Lift Ticket GUID disconnected records.
• Guest Service & Sales Fulfillment Deliver professional and friendly guest service by fulfilling online sales orders and providing product guidance via telephone based on availability and guest needs.
• Financial & Payroll Support Assist with accounts payable and receivable processes (DVSS, Inntopia, etc.), including manual updates to financial tracking documents. Support manual updates to Ski Instructor payroll and timekeeping records using DVSS and Workday systems. Address divisional accounting inquiries and resolve disputes directly with guests or through internal channels.
• Data Management & Accuracy Maintain and update client database records, promptly identifying and reporting any discrepancies to ensure data integrity. Conduct research related to unauthorized ski instruction.
• Issue Resolution & Prioritization Prioritize and manage multiple incoming issues, including sensitive or confidential matters, determining appropriate responses and actions.

QUALIFICATIONS

• Must be at least 18 years of age.
• Strong communication skills and a commitment to delivering exceptional guest service.
• Flexible availability, including weekends – typically will be scheduled 4–5 days per week, 8–10 hours per day.
• Proficient in computer use, including typing at a minimum of 35 WPM and working with Microsoft 365 applications.
• Demonstrated ability to make sound decisions, solve problems, multitask effectively, and maintain attention to detail and follow-through.
• Highly organized, self-motivated, and able to maintain a positive attitude and composure in high-pressure situations.

DATES OF EMPLOYMENT

Early November through mid-April

PAY RATE

$22.00 per hour

Deer Valley Resort is an Equal Opportunity Employer.

Find a great job at a resort that’s not only one of the best in the world, but it also feels a lot like home. Our outstanding perks and benefits include a NEW starting wage of $20 per hour, 401k, health benefits, ski privileges, subsidized meals, discounts, and more! Explore indoor and outdoor opportunities in: Food & Beverage, Housekeeping, Lodging Operations, Mountain Operations, and Ski School.

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