Guest Services Concierge

Ocean Healthcare; Galloway Township (NJ); On-site; USD 25,000 - 28,000; Part time

Job summary

Royal Suites Healthcare and Rehabilitation in Galloway, New Jersey, is seeking a compassionate Guest Services Concierge to join our team. You will focus on delivering exceptional service to patients and their families in a welcoming nursing home environment.

Responsibilities include assisting with meals, answering calls, preparing rooms for new admissions, and collaborating with the care team to ensure patient comfort and satisfaction.

Qualifications

• 1-2 years of customer service experience in a healthcare setting preferred.
• Weekend availability (Saturday and Sunday) required or preferred.
• Bilingual skills are a plus and may enhance interaction with families.

Responsibilities

• Assist with serving meals and dining experiences for patients.
• Answer calls from patients and families, addressing needs promptly and professionally.
• Prepare rooms for new admissions with a welcoming environment.
• Ensure overall comfort and satisfaction of patients, assisting with daily tasks as needed.
• Collaborate with the interdisciplinary team to provide personalized care and services.

Skills

Customer service

Weekend availability

Bilingual (preferred)

Job description

We are seeking a compassionate and customer-focused Guest Services Concierge to join our team at Royal Suites Healthcare and Rehabilitation, a comprehensive nursing home located in Galloway, New Jersey. As a key member of our team, you will be responsible for providing exceptional care and service to our patients and their families.

About the Role:

At Royal Suites Healthcare and Rehabilitation, we are committed to providing outstanding healthcare in a beautiful environment with luxurious accommodations and amenities. Our Guest Services Concierge plays a vital role in ensuring the comfort and satisfaction of our patients, and we are looking for someone with a strong customer service background and a passion for working with the senior population.

Responsibilities:

• Assist with serving meals and providing exceptional dining experiences for our patients
• Answer calls from patients and their family members, responding to their needs and concerns in a timely and professional manner
• Prepare rooms for new admissions, ensuring a warm and welcoming environment
• Ensure the overall comfort and satisfaction of our patients, including providing assistance with daily tasks and activities
• Collaborate with our interdisciplinary team to provide personalized care and services to our patients

Requirements:

• At least 1-2 years of experience in customer service, with a strong track record of providing excellent service to patients and families
• Previous experience in a nursing home or rehabilitation center is preferred, but not required
• Ability to work every weekend (Saturday & Sunday) 9:00am-5:30pm
• Bilingual skills are a plus

What We Offer:

We offer a competitive hourly rate between $18-$20.00 per hour and a pleasant working atmosphere. If you are a motivated and caring individual who is passionate about providing exceptional customer service, we encourage you to apply for this rewarding opportunity.

Part-Time Saturday & Sunday