Receptionist

Spring Home at Galloway; Galloway Township (NJ); On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

Health benefits

401k match

Early Pay via Tapcheck

Perks & Discounts

PTO & Holidays

Referral bonus

Mentorship

Upskilling opportunities

Education loan repayment

Job summary

Spring Home at Galloway is seeking a friendly receptionist to greet residents and visitors at the front desk in Galloway, NJ. This per diem role requires a high school diploma and strong customer service, with duties including phone handling, scheduling, and basic administrative tasks.

You will support staff, manage mail and visitor logs, and uphold facility policies and HIPAA where applicable, contributing to a calm, organized reception area.

Qualifications

• Education: High school diploma or equivalent.
• Experience in receptionist, administrative, or customer service role preferred.
• Healthcare or senior living setting experience is a plus.

Responsibilities

• Greet residents, visitors and staff in a friendly and professional manner.
• Answer and direct incoming phone calls and take messages promptly.
• Perform general administrative duties and scheduling tasks.
• Maintain visitor logs and records; ensure privacy and HIPAA compliance where applicable.
• Provide exceptional customer service and resolve concerns calmly.

Skills

Verbal communication

Written communication

Organizational skills

Microsoft Office

Data entry

Multitasking

Education

High school diploma

Tools

Office equipment

Job description

Job Details: Job Location: Spring Home at Galloway - Galloway, NJ, Position Type: Per Diem, Education Level: None, Salary Range: $17.00 - $18.00Hourly, Travel Percentage: None, Job Shift: Any.

Key Responsibilities:

Greeting and Reception:

• Greet and welcome residents, visitors, and staff in a friendly and professional manner.
• Direct visitors to the appropriate departments, offices, or resident areas as needed.
• Ensure that all visitors sign in and follow facility protocols for safety and security.
• Assist residents and visitors with inquiries and provide information about the facility and services.

Phone and Communication Management:

• Answer and direct incoming phone calls in a polite and professional manner.
• Take messages and ensure that they are communicated promptly to the appropriate individuals or departments.
• Respond to general inquiries and provide information as needed, or direct calls to the appropriate person.
• Manage and distribute incoming mail and packages to the correct recipients.

Administrative Support:

• Perform general administrative duties, such as filing, faxing, copying, and scanning documents.
• Assist with scheduling appointments, meetings, and events as requested by staff or management.
• Help maintain records, including visitor logs, and ensure proper documentation of front desk activities.
• Order office supplies and maintain a well-organized and tidy reception area.

Customer Service:

• Provide exceptional customer service to residents, visitors, and staff, ensuring that their needs are met and inquiries are addressed promptly.
• Handle any concerns or complaints in a calm and courteous manner, escalating issues to the appropriate staff when necessary.
• Build positive relationships with residents and their families, offering assistance and support when needed.

Safety and Security:

• Monitor and ensure that safety protocols are followed at the front desk, including visitor sign-in and compliance with facility policies.
• Report any security concerns or suspicious activities to management or security personnel.
• Ensure the confidentiality of sensitive information in accordance with facility policies and regulations, including HIPAA when applicable.

Qualifications:

Education: High school diploma or equivalent required.

Experience: Previous experience in a receptionist, administrative, or customer service role is preferred, especially in a healthcare or senior living setting.

Skills:

• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Proficiency with basic office equipment, such as phones, copiers, and computers.
• Familiarity with Microsoft Office Suite (Word, Excel, Outlook) and basic data entry.
• Ability to handle multiple tasks in a busy environment while maintaining a positive and professional demeanor.

People-Centered Rewards:

• Health benefits including Medical, Dental & Vision
• 401k with company match
• Early Pay via Tapcheck!
• Employee Perks & Discount program
• PTO + Company Holidays + Floating Holidays
• Referral Bonus Program
• Mentorship Programs
• Internal/Upskilling Growth Opportunities
• Continued Education Loan Repayment Program powered by Clasp