Guest Services

Prestige; Hopewell (VA); On-site; USD 17,000 - 25,000; Part time

Job summary

Creekside Post Acute in Hopewell, VA is seeking a Part Time Weekend Guest Services team member to welcome residents and families from admission to discharge.

The role focuses on exceptional customer service, coordinating with departments, and supporting admissions, tours and engagement efforts. You will be the primary contact for needs, help prepare rooms, and assist with administrative tasks while maintaining a friendly, professional demeanor.

Qualifications

• Exceptional customer service skills.
• Professional, personable and friendly demeanor.
• Ability to multitask and perform administrative tasks.
• Ability to engage with patients, families and staff effectively.

Responsibilities

• Conduct Ambassador Rounds to ensure rooms are ready for admission.
• Meet with patients and families upon admission to assist with transition.
• Understand staff roles to address needs appropriately.
• Complete various administrative projects as directed by supervisor.
• Use computer skills to accomplish required tasks.
• Support admissions and activities with tours, paperwork, and engagement.

Job description

Creekside Post Acute in beautiful Hopewell, VA is hiring a Part Time Weekend Guest Services team member.

Hours: 11:30am-8pm

JOB OVERVIEW: The Guest Services team members provide a welcoming, top notch guest experience from admission to discharge.

The ideal candidate will possess exceptional customer service skills while engaging with patients, residents, families, and staff to help ease the transition into our facility. The role includes leading our Ambassador Rounds program, ensuring rooms are ready for admission, helping educate about our services and departments and provide a primary contact for their needs. They act as a liaison between departments and the families and patients. They will help support the admissions process, proactively meet with new admissions, and engage with patients and families to encourage positive reviews and share success stories. Guest Services must be professional, personable, friendly, and able to handle a variety of communication situations as well as administrative tasks and multitask.

ACCOUNTABILITIES:

• Conduct Ambassador Rounds daily to ensure rooms are ready for admission
• Meet with patients and families upon admission to assist with transition
• Understand role of staff members and their functions in order to properly address needs
• Complete various administrative projects as directed by supervisor.
• Possess appropriate computer skills needed to effectively accomplish required tasks.
• Support admissions and activities departments with tours, paperwork, and engagement