Guest Service & Training Leader

Iga-857fa6fa; Loris (SC); On-site; USD 28,000 - 42,000; Full time

Benefits offered by this job

Weekly Pay

Paid Time Off

Medical, Dental, Vision

Disability Insurance

Employee Assistance Program

100% Company Funded Pension

401K

Job summary

IGA Southeast is hiring to strengthen guest services and training programs. The role focuses on coaching hosts to deliver friendly customer service, maintaining performance measures, and building effective training materials.

You will lead onboarding, supervise training activities, and partner with store management to ensure proper scheduling, cash handling, and adherence to policies. A strong emphasis on leadership and operational excellence guides daily tasks.

Qualifications

• Strong communication and partnering skills required.
• Retail operations knowledge and adaptability.
• Willingness to learn multiple tasks and technical requirements.
• Knowledge of differentiated learning principles.
• Proven leadership experience with direct reports.
• Ability to read and understand information/direction.
• Team player with good collaboration.
• Physical ability to lift 25 lbs occasionally and 15 lbs constantly.
• Must be 18+ years old and able to stand for extended periods.
• Strong math skills and comfort with computers.
• Familiarity with Front End operations.
• Ability to work shifts during peak times (e.g., 10–7) 3–4 days/week.

Responsibilities

• Observe, evaluate, and coach hosts to deliver friendly, superior customer service.
• Maintain measurement plans and reports for host, financial and operational effectiveness.
• Conduct training needs assessments to identify performance gaps and provide coaching.
• Deliver on-the-job training (OJT) materials.
• Drive measurement-based continuous improvement of OJT.
• Select, train and develop Guest Service Leaders.
• Assess department friendliness and show aspects to identify gaps and train solutions.
• Manage training activities (OJT, online) and support needed for effectiveness.
• Oversee hiring processes including sourcing and candidate management.
• Ensure interviewing, onboarding and training follow guidelines.
• Complete, review, and maintain training documentation (OJT, new hire, performance).
• Collaborate with Store Manager to schedule guest service levels within labor guidelines.
• Process guest orders and perform cashier/guest service desk duties.
• Ensure accurate daily cash counts and daily bank deposits.

Skills

Communication

Retail operations

Learning agility

Differentiated learning

Leadership

Reading & comprehension

Team collaboration

Physical stamina

Age requirement

Stand long hours

Math skills

Computer literacy

Front End operations

Shift flexibility

Job description

IGA Southeast is hiring to strengthen guest services and training programs. The role focuses on coaching hosts to deliver friendly customer service, maintaining performance measures, and building effective training materials.

You will lead onboarding, supervise training activities, and partner with store management to ensure proper scheduling, cash handling, and adherence to policies. A strong emphasis on leadership and operational excellence guides daily tasks.