Guest Service Manager

W. Lee Flowers & Co; Loris (SC); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Weekly Pay

Paid Time Off

Medical, Dental, Vision

Short & Long-Term Disability

Employee Assistance Program

100% Company Funded Pension

401K

Job summary

IGA Southeast in South Carolina is seeking a dedicated Guest Service Trainer to lead front-end operations and training initiatives, coaching hosts to deliver friendly, high-quality customer service across the store.

Responsibilities include developing training materials, conducting needs assessments, scheduling coverage, onboarding, and maintaining training documentation. A leadership mindset and strong communication are essential; must be 18+ and able to stand and lift as required.

Qualifications

• Excellent communication and collaboration skills.
• Experience with retail operations.
• Willingness to learn multiple tasks and technical requirements.
• Knowledge of differentiated learning principles.
• Leadership experience with direct reports.
• Ability to read and understand information and direction.
• Able to work well with others.
• Able to lift up to 25 lb occasionally and 15 lb frequently.
• Must be at least 18 years old.
• Able to stand for extended periods.
• Strong math skills.
• Comfortable using computers.
• Knowledge of Front End operations.
• Flexible to shifts including 10-7 at least 3-4 days per week.

Responsibilities

• Observe, evaluate, and coach hosts to deliver friendly, superior customer service which focuses on show.

Skills

Communication skills

Retail operations

Learning ability

Differentiated learning

Leadership experience

Reading and comprehension

Teamwork

Lifting 25 lbs occasionally

Age 18+

Standing for long periods

Math skills

Computers

Front End operations

Shift work 10-7

Job description

Come grow with grocery at IGA Southeast! We’re not like other grocery stores – We Create Smiles! Join us where you can create smiles, share your hometown pride, and grow in a fast-paced environment – We need YOU!

Benefits For Now And Your Future

• Weekly Pay
• Paid Time Off
• Medical, Dental, Vision
• Short & Long-Term Disability
• Employee Assistance Program

RETIREMENT

• 100% Company Funded Pension
• 401K

Responsibilities

• Observe, evaluate, and coach hosts to deliver friendly, superior customer service which focuses on show.
• Maintain measurement plans and reports to evaluate host, financial and operational effectiveness.
• Conduct training needs assessments to identify performance gaps and provide necessary coaching and feedback.
• Deliver on-the-job training (OJT) programs and materials.
• Drive measurement based continuous improvement of OJT.
• Select, train and develop Guest Service Leaders.
• Assess the Friendliness and Show aspects of each department, identifying performance gaps and other training needs. Provide feedback and partner with the store management team to deliver solutions.
• Manage training activities (OJT, online, etc.) and assess the support needed to drive organizational effectiveness. Provide feedback and partner with the store management team to deliver solutions.
• Manage the hiring processes including sourcing and candidate management. Work with the store management team to ensure interviewing, onboarding and training processes follow established guidelines.
• Complete, review, and maintain all training documentation including OJT, new hire and performance documentation.
• Works with Store Manager to ensure that a schedule is written to provide the desired level of guest service within established labor guides.
• Process guest orders, including performing functions of cashiers or guest service clerks.
• Perform guest service desk functions as needed.
• Ensure that an accurate daily cash count is completed.
• Ensure bank deposits are completed daily according to policy.
• Monitor and analyze audits according to company guidelines.
• Monitor and enforce all Front End policies related to Asset Protection and Shrink Control.
• Ensure the security of the office and store funds.
• Maintain supplies needed for Front End according to budget.

Qualifications

• Strong communication and partnering skills.
• Knowledge and application of operations within a retail environment.
• Demonstrated ability and willingness to learn multiple tasks and technical requirements of the job.
• Knowledge and application of the principles of differentiated learning.
• Leadership experience with direct reports.
• Ability to read and understand information and direction.
• Ability to work well with others.
• Ability to lift 25 lbs. occasionally and 15 lbs. constantly.
• Must be at least 18 years old.
• Ability to stand for extended periods of time.
• Demonstrate successful use of math skills.
• Ability to work well with computers.
• Knowledge of Front End operations.
• Ability to work shifts during peak times (such as 10-7) at least 3-4 days per week.