Guest Experience & Training Leader

W. Lee Flowers & Co; Loris (SC); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Weekly Pay

Paid Time Off

Medical, Dental, Vision

Short & Long-Term Disability

Employee Assistance Program

100% Company Funded Pension

401K

Job summary

IGA Southeast in South Carolina is seeking a dedicated Guest Service Trainer to lead front-end operations and training initiatives, coaching hosts to deliver friendly, high-quality customer service across the store.

Responsibilities include developing training materials, conducting needs assessments, scheduling coverage, onboarding, and maintaining training documentation. A leadership mindset and strong communication are essential; must be 18+ and able to stand and lift as required.

Qualifications

• Excellent communication and collaboration skills.
• Experience with retail operations.
• Willingness to learn multiple tasks and technical requirements.
• Knowledge of differentiated learning principles.
• Leadership experience with direct reports.
• Ability to read and understand information and direction.
• Able to work well with others.
• Able to lift up to 25 lb occasionally and 15 lb frequently.
• Must be at least 18 years old.
• Able to stand for extended periods.
• Strong math skills.
• Comfortable using computers.
• Knowledge of Front End operations.
• Flexible to shifts including 10-7 at least 3-4 days per week.

Responsibilities

• Observe, evaluate, and coach hosts to deliver friendly, superior customer service which focuses on show.

Skills

Communication skills

Retail operations

Learning ability

Differentiated learning

Leadership experience

Reading and comprehension

Teamwork

Lifting 25 lbs occasionally

Age 18+

Standing for long periods

Math skills

Computers

Front End operations

Shift work 10-7

Job description

IGA Southeast in South Carolina is seeking a dedicated Guest Service Trainer to lead front-end operations and training initiatives, coaching hosts to deliver friendly, high-quality customer service across the store.

Responsibilities include developing training materials, conducting needs assessments, scheduling coverage, onboarding, and maintaining training documentation. A leadership mindset and strong communication are essential; must be 18+ and able to stand and lift as required.