Guest Service Leader & Training Coach

W. Lee Flowers & Co; Gilbert (SC); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Weekly Pay

Paid Time Off

Medical, Dental, Vision

Short & Long-Term Disability

Employee Assistance Program

100% Company Funded Pension

401K

Job summary

Kj’s Market in the United States is seeking a Training/Guest Service Leader to observe, coach, and develop front-end staff, ensuring exceptional customer experiences. The role involves planning, training delivery, and ongoing evaluation of operations to boost guest satisfaction and efficiency.

Responsibilities include training needs analysis, OJT program delivery, hiring coordination, and maintaining compliant training records.

Qualifications

• Strong communication and partnering skills.
• Knowledge and application of operations within a retail environment.
• Leadership experience with direct reports.
• Ability to read and understand information and direction.
• Ability to stand for extended periods and lift up to 25 lbs.

Responsibilities

• Observe, evaluate, and coach hosts to deliver friendly, superior customer service which focuses on show.
• Maintain measurement plans and reports to evaluate host, financial and operational effectiveness.
• Conduct training needs assessments to identify performance gaps and provide necessary coaching and feedback.
• Deliver on-the-job training (OJT) programs and materials.
• Drive measurement based continuous improvement of OJT.
• Select, train and develop Guest Service Leaders.
• Assess the Friendliness and Show aspects of each department, identifying performance gaps and other training needs. Provide feedback and partner with the store management team to deliver solutions.
• Manage training activities (OJT, online, etc.) and assess the support needed to drive organizational effectiveness. Provide feedback and partner with the store management team to deliver solutions.
• Manage the hiring processes including sourcing and candidate management. Work with the store management team to ensure interviewing, onboarding and training processes follow established guidelines.
• Complete, review, and maintain all training documentation including OJT, new hire and performance documentation.
• Works with Store Manager to ensure that a schedule is written to provide the desired level of guest service within established labor guides.
• Process guest orders, including performing functions of cashiers or guest service clerks.
• Perform guest service desk functions as needed.
• Ensure that an accurate daily cash count is completed.
• Ensure bank deposits are completed daily according to policy.
• Monitor and analyze audits according to company guidelines.
• Monitor and enforce all Front End policies related to Asset Protection and Shrink Control.
• Ensure the security of the office and store funds.
• Maintain supplies needed for Front End according to budget.

Skills

Strong communication

Leadership experience

Retail operations

Training delivery

Job description

Kj’s Market in the United States is seeking a Training/Guest Service Leader to observe, coach, and develop front-end staff, ensuring exceptional customer experiences. The role involves planning, training delivery, and ongoing evaluation of operations to boost guest satisfaction and efficiency.

Responsibilities include training needs analysis, OJT program delivery, hiring coordination, and maintaining compliant training records.