Hotel Security Agent - Guest Safety & Service

Pacific Hospitality Group; Hawaii; On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Health Insurance

Vision Insurance

Dental Insurance

Pharmacy Insurance

401K

Referral Bonus

Paid Time Off

Birthday Holiday (Full-Time or Part Of

Gone Fishing Holiday (Full-Time Only)

Opportunities for advancement

Job summary

Pacific Hospitality Group is seeking a guest-focused team member for a hotel operations role in Hawaii. The position emphasizes hospitality, safety, and guest satisfaction, with responsibilities across guest relations, communication, and emergency readiness.

Applicants should have strong English communication, basic math and computer skills, and the ability to use PMS software. We value teamwork, integrity, and a professional appearance in line with hotel standards.

Qualifications

• Knowledge of English language to effectively communicate with guests, associates, and vendors.
• Knowledge of all hotel departments and functions.
• Good mathematical and basic computer skills.
• Ability to accurately use various Microsoft Office and PMS software.
• Ability to actively listen to others.

Responsibilities

• Maintain warm, hospitable guest relations in all guest contact.
• Respond to individual guest needs as they occur.
• Patrol all areas of the hotel and its common areas, monitoring for emergencies.

Skills

Guest relations

Communication

Microsoft Office

PMS software

Teamwork

Multitasking

Physical stamina

Education

High school diploma

Tools

PMS software

Microsoft Office

Job description

Pacific Hospitality Group is seeking a guest-focused team member for a hotel operations role in Hawaii. The position emphasizes hospitality, safety, and guest satisfaction, with responsibilities across guest relations, communication, and emergency readiness.

Applicants should have strong English communication, basic math and computer skills, and the ability to use PMS software. We value teamwork, integrity, and a professional appearance in line with hotel standards.