Guest Service Supervisor: Growth & Flexible Scheduling

Drury Hotels Company, LLC; Wichita (KS); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Quarterly bonus up to $3,200

Flexible scheduling

Paid time off

Hotel discounts

Free room nights

401(k) company match

Career growth opportunities

Mentorship and training

Employee assistance program

Job summary

Drury Plaza Hotel Wichita is seeking a front desk/guest service supervisor to assist management in leading the guest service team. You will ensure consistent policy communication, mentor staff, and deliver a courteous, efficient guest experience at the front desk.

Responsibilities include training, handling inquiries, and maintaining a positive work environment. Some travel may be required. Join a culture focused on growth and customer satisfaction at Drury Hotels.

Qualifications

• Must communicate clearly in English with guests and team members.
• Thorough knowledge of Drury Hotels’ policies and procedures.
• Ability to train, motivate and inspire team members.
• Ability to handle money and make change.
• May require some travel.

Responsibilities

• Under supervision, supervise front desk/guest service positions.
• Ensure policies and procedures are communicated and followed.
• Provide courteous, efficient, friendly service to guests.
• Assist with training guest service team members.
• Respond promptly to inquiries and complaints with a positive attitude.
• Maintain a positive work environment for staff and guests.
• Perform duties of guest service agent/night audit as needed.

Skills

Customer service

Team supervision

Communication skills

English proficiency

Education

High school diploma or equivalent

Tools

POS software

Office equipment

Job description

Drury Plaza Hotel Wichita is seeking a front desk/guest service supervisor to assist management in leading the guest service team. You will ensure consistent policy communication, mentor staff, and deliver a courteous, efficient guest experience at the front desk.

Responsibilities include training, handling inquiries, and maintaining a positive work environment. Some travel may be required. Join a culture focused on growth and customer satisfaction at Drury Hotels.