Guest Service Supervisor: Lead & Elevate Guest Experience

Residence Inn Providence Lincoln; Sioux Falls (SD); On-site; USD 19,000 - 36,000; Full time

Benefits offered by this job

PTO with immediate accrual

Health Insurance

401(k) with immediate match

Discount program for car rentals,旅行,娱乐

Hotel Discounts Worldwide

Dental Insurance

Vision Insurance

Life Insurance

Job summary

Residence Inn Providence Lincoln is seeking a Guest Service Supervisor to lead the guest service team, train staff, and fill in front desk shifts as needed. This working manager role blends coaching with hands-on front desk coverage to ensure exceptional guest experiences.

The ideal candidate has guest service and supervisory experience, strong communication skills, and the ability to manage diverse staff while maintaining hotel standards and guest satisfaction.

Qualifications

• Previous guest service experience required.
• Supervisory experience preferred.
• Strong customer service skills and the ability to manage difficult guest and team member situations.
• Strong ability to develop, monitor, and train revenue opportunities.
• Strong oral and written communication skills; knowledge of Opera, Microsoft Office, Word and Excel a plus.
• Strong critical thinking ability; ability to make decisions with only general policies and procedures available for guidance.

Responsibilities

• Assigns duties to front office staff and observes performance to ensure adherence to hotel policies and operating procedures.
• Assists with guest service team member training, including safety training.
• Maintains accurate records including cash flow sheets, registration cards, direct bills, credit cards, and all other sensitive documents.
• Completes daily managers’ report which sums up the day – arrivals, departures, guest issues, guest satisfaction scores, etc.
• Takes on projects as assigned by the Front Office Manager and completes them by due date.
• Receives, assists and helps resolve guest complaints and team member issues.
• Provides input to the Front Office Manager on staff meeting topics; assists with leading the meetings.
• Assists with onboarding, culture training and ongoing development of each department team member, with a focus on team member satisfaction, productivity, and guest satisfaction.
• Performs functions of the Front Office Manager in their absence.

Skills

Guest service

Supervisory

Customer service

PMS knowledge

Microsoft Office

Communication

Tools

Opera PMS

Microsoft Excel

Microsoft Word

Job description

Residence Inn Providence Lincoln is seeking a Guest Service Supervisor to lead the guest service team, train staff, and fill in front desk shifts as needed. This working manager role blends coaching with hands-on front desk coverage to ensure exceptional guest experiences.

The ideal candidate has guest service and supervisory experience, strong communication skills, and the ability to manage diverse staff while maintaining hotel standards and guest satisfaction.