Guest Service Supervisor: Lead, Coach & Delight Guests

Global Partners LP; Shelburne (VT); On-site; USD 22,000 - 26,000; Full time

Benefits offered by this job

Health & Wellness

401k Match

Tuition Reimbursement

Career Development

Job summary

Global Partners LP is seeking a Guest Service Supervisor to lead front-end staff, ensure customer satisfaction, and uphold store standards. You will supervise daily operations, coach employees, handle POS cash, and drive a welcoming guest experience.

Flexible hours, availability on weekends/holidays, and the ability to lift up to 25 lbs are required. A high school diploma and reliable transportation are needed to join our team in Shelburne, VT.

Qualifications

• Must be at least 18 years old.
• High school diploma or equivalent.
• Flexible hours including days, nights, weekends and holidays.
• Ability to freely access all areas of the store (selling floor, stock area, register).
• Ability to lift up to 25 lbs. during a shift.
• Retail or guest service experience is a plus.

Responsibilities

• Supervise employees ensuring they perform duties directed by management.
• Coach employees by giving constructive feedback to improve tasks.
• Greet guests and provide an enjoyable shopping experience.
• Adhere to safety, security, quality, and store operations policies.
• Operate POS and maintain cash levels; handle cash processes.
• Ensure store housekeeping and 24/7 guest service programs.
• Address guest inquiries and complaints; check in vendors as needed.

Skills

Staff supervision

Customer service

Cash handling

Education

High School Diploma

Tools

Point of Sale System

Job description

Global Partners LP is seeking a Guest Service Supervisor to lead front-end staff, ensure customer satisfaction, and uphold store standards. You will supervise daily operations, coach employees, handle POS cash, and drive a welcoming guest experience.

Flexible hours, availability on weekends/holidays, and the ability to lift up to 25 lbs are required. A high school diploma and reliable transportation are needed to join our team in Shelburne, VT.