Guest Service Supervisor — Growth, Training & Benefits

Global Partners LP; Portsmouth (RI); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Health & Wellness

401k match

Tuition reimbursement

Job summary

Global Partners LP is seeking a Guest Service Supervisor to oversee staff, ensure quality store operations, and deliver an exceptional guest experience at our Rhode Island location. The role emphasizes coaching, cash handling, and adherence to safety and policy standards.

In this role you will supervise daily tasks, greet guests, manage POS operations, and coordinate with vendors while ensuring in‑stock merchandise and a clean, safe shopping environment for customers and associates alike.

Qualifications

• Must be at least 18 years of age.
• Able to work flexible hours, including days, nights, weekends or holidays.
• Ability to access all store areas and lift up to 25 lbs.

Responsibilities

• Supervise employees and ensure they perform duties as directed by management.
• Coach employees by giving constructive feedback to improve task performance.
• Greet guests and provide an enjoyable shopping experience for all.
• Adhere to safety, security, quality and store policies and procedures.
• Operate the POS per corporate standards and manage cash levels.
• Maintain store housekeeping and cleanliness.
• Oversee 24/7 execution of guest service programs and processes.
• Handle cash processes including deposits, lottery, gift cards, and checks as applicable.
• Replenish products to ensure in-stock conditions.
• Address guest inquiries and resolve complaints.
• Check in external and internal vendors as per guidelines.

Skills

Supervision

Coaching

Customer service

POS operation

Cash handling

Policy compliance

Housekeeping

Guest inquiries

Vendor check-in

Product replenishment

Education

High School Diploma

Job description

Global Partners LP is seeking a Guest Service Supervisor to oversee staff, ensure quality store operations, and deliver an exceptional guest experience at our Rhode Island location. The role emphasizes coaching, cash handling, and adherence to safety and policy standards.

In this role you will supervise daily tasks, greet guests, manage POS operations, and coordinate with vendors while ensuring in‑stock merchandise and a clean, safe shopping environment for customers and associates alike.