Guest Experience Supervisor | Growth & Training

Global Montello Group Corp; Portsmouth (RI); On-site; USD 24,000 - 29,000; Full time

Job summary

Global Partners LP is seeking a Guest Service Supervisor in Rhode Island. The role focuses on supervising staff, coaching team members, greeting guests, and enforcing safety and store standards to ensure an excellent shopping experience.

The supervisor will manage POS operations, cash processes, stock replenishment, and vendor check-in, while addressing guest inquiries and maintaining program execution around the clock.

Qualifications

• Must be available to work flexible hours that may include day, nights, weekends and or holidays.
• Ability to freely access all areas of the store including selling floor, stock area, and register area.
• Must have reliable transportation.

Responsibilities

• Supervise employees making sure they are performing all the job duties implemented by management.
• Coaching employees by giving them constructive feedback to help perform certain tasks.
• Greet guests and provide an enjoyable shopping experience for everyone.
• Adhere to the execution of established safety, security, quality and store operations policies, procedures, and practices.
• Operate the point of sale pursuant to corporate standards; maintain proper cash levels.
• Ensure all store housekeeping functions are completed.
• Ensure the 24/7 execution of all guest service programs and processes.
• Responsible for all cash processes which includes deposit preparation, lottery, gift cards, and checks where applicable.
• Always replenishes products to ensure in-stock conditions.
• Address inquiries and complaints from guests.
• Check in external and internal vendors per established guidelines.

Education

High School Diploma or equivalent

Job description

Global Partners LP is seeking a Guest Service Supervisor in Rhode Island. The role focuses on supervising staff, coaching team members, greeting guests, and enforcing safety and store standards to ensure an excellent shopping experience.

The supervisor will manage POS operations, cash processes, stock replenishment, and vendor check-in, while addressing guest inquiries and maintaining program execution around the clock.