Guest Service Supervisor: Front Porch & Checkout Expert

Lowes Foods; Cary (NC); On-site; USD 40,000 - 55,000; Full time

Job summary

Lowes Foods in Cary, NC is seeking a Guest Service Manager to supervise front porch and guest interactions, ensuring fast, friendly checkout and compliance with guest service standards. You will train and develop hosts, manage cash-related tasks, and maintain accurate sales and cash office procedures while modeling professionalism and teamwork.

The role emphasizes leadership, customer service excellence, and adherence to store policies, with ongoing opportunities to improve guest experiences and

Qualifications

• Friendly, outgoing personality required.
• Ability to work well with others and in a team.
• Ability to lift up to 25 lbs occasionally and 15 lbs constantly.
• Ability to read and understand information and direction.
• Knowledge of front porch operations and policies.
• Ability to supervise people including training and development.
• Demonstrated ability to learn multiple tasks and technical requirements.
• Strong communication and guest service skills.
• Must be at least 18 years old.
• Ability to stand for extended periods.
• Demonstrated math skills and basic numeric accuracy.
• Ability to work effectively with computers.

Responsibilities

• Maintain and enforce Guest Service Standards and Policies.
• Coordinate scheduling with Store Manager to ensure appropriate service levels.
• Train cashiers to call for additional hosts as needed.
• Handle guest requests, refunds, loans, pickups, voids, and check approvals promptly.
• Keep front porch and parking lot clean and organized.
• Model professional behavior in speech, dress, hygiene, and integrity.
• Block unused check lanes when not in use and monitor front porch policies.
• Train and develop hosts to meet performance standards.
• Prepare weekly cash reports and maintain sales-related information.
• Process invoices and transfers; handle beer/wine payments.
• Prepare bank deposits and manage payroll check approvals.
• Conduct cash office security and maintain tills and supplies.
• Monitor Operator Activity Reports and perform till audits.
• Perform other duties as assigned by management.

Skills

Friendly demeanor

Teamwork

Lifting capability

Reading comprehension

Front porch operations

Supervision & training

Multi-tasking & learning

Communication & guest service

Age 18+

Stand for long periods

Math skills

Computer skills

Job description

Lowes Foods in Cary, NC is seeking a Guest Service Manager to supervise front porch and guest interactions, ensuring fast, friendly checkout and compliance with guest service standards. You will train and develop hosts, manage cash-related tasks, and maintain accurate sales and cash office procedures while modeling professionalism and teamwork.

The role emphasizes leadership, customer service excellence, and adherence to store policies, with ongoing opportunities to improve guest experiences and