Guest Service Supervisor | Front Desk Leader

Drury Hotels; Florence (KY); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Quarterly bonus

Hotel discounts

Free room nights

401(k)

Newsweek award

Job summary

Drury Plaza Hotel - 7915 U.S. Highway 42, Florence, Kentucky 41042, is hiring a front desk/guest services supervisor. Starting pay ranges from $22.50 to $24 per hour based on experience, plus a quarterly bonus.

You will lead the front desk team, ensure policy adherence, and train staff to deliver exceptional guest service. Drury offers incentives, work-life balance, growth opportunities, comprehensive health benefits, and a company 401(k).

Qualifications

• Ability to communicate clearly in English with guests and team members.
• Experience supervising front desk or guest services in hospitality.
• Ability to train, motivate and lead a team to meet service standards.

Responsibilities

• Supervise front desk/guest service positions under general supervision.
• Ensure policies and procedures are followed with integrity and leadership.
• Provide courteous, efficient service and respond to inquiries with a +1 Service Attitude.

Skills

Customer service

Job description

Drury Plaza Hotel - 7915 U.S. Highway 42, Florence, Kentucky 41042, is hiring a front desk/guest services supervisor. Starting pay ranges from $22.50 to $24 per hour based on experience, plus a quarterly bonus.

You will lead the front desk team, ensure policy adherence, and train staff to deliver exceptional guest service. Drury offers incentives, work-life balance, growth opportunities, comprehensive health benefits, and a company 401(k).