Guest Experience Supervisor — Flexible Schedule & Growth

Drury Hotels Company, LLC; Greensboro (NC); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Quarterly bonus up to $3,200

Hotel discounts and free room nights

Paid time off

401(k) retirement plan

Medical, dental, vision coverage

Team Member Assistance Program

Job summary

Drury Inn & Suites Greensboro is hiring for a front desk/guest service role. Starting pay is $17.75 per hour, with opportunities to grow within a widely recognized hotel group. The position involves supervising front desk and guest service staff, delivering exceptional service, and upholding Drury Hotels' policies.

Join a team focused on hospitality excellence, strong guest satisfaction, and opportunities for professional development in a supportive environment.

Qualifications

• Experience in customer service or guest-facing roles.
• Ability to communicate clearly in English with guests and teammates.
• Willingness to learn hotel policies and procedures.

Responsibilities

• Assist management in supervising front desk and guest service positions.
• Ensure hotel policies and procedures are consistently followed.
• Provide friendly, efficient and professional service to guests.
• Assist with training guest service team members.
• Handle inquiries and requests with a positive service attitude and resolve issues promptly.

Job description

Drury Inn & Suites Greensboro is hiring for a front desk/guest service role. Starting pay is $17.75 per hour, with opportunities to grow within a widely recognized hotel group. The position involves supervising front desk and guest service staff, delivering exceptional service, and upholding Drury Hotels' policies.

Join a team focused on hospitality excellence, strong guest satisfaction, and opportunities for professional development in a supportive environment.