Guest Service Supervisor - Elevate Customer Experience

Global Montello Group Corp; Shelton (CT); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Health & Wellness Insurance

401k with match

Tuition reimbursement

Job summary

Global Partners LP in Shelton, CT is seeking a Guest Service Supervisor to lead store operations, supervise staff, and ensure adherence to management directives. You will coach team members, greet guests, and maintain a welcoming shopping experience.

Responsibilities include operating the POS, managing cash with accuracy, keeping the store clean, and executing guest service programs around the clock. Flexibility for day, night, weekends, and holidays is required.

Qualifications

• Supervise staff to ensure management directives are followed.
• Coach employees with constructive feedback to improve tasks.
• Greet guests and provide an enjoyable shopping experience for all.

Responsibilities

• Supervise employees and ensure adherence to policies and procedures.
• Operate the point of sale and maintain cash levels.
• Keep store clean and ensure housekeeping tasks are completed.
• Ensure 24/7 execution of guest service programs.
• Handle cash processes including deposits, gift cards, and checks where applicable.
• Replenish products to maintain in-stock conditions.
• Address guest inquiries and complaints; check in vendors per guidelines.

Skills

Staff supervision

Guest service

Education

High School Diploma

Job description

Global Partners LP in Shelton, CT is seeking a Guest Service Supervisor to lead store operations, supervise staff, and ensure adherence to management directives. You will coach team members, greet guests, and maintain a welcoming shopping experience.

Responsibilities include operating the POS, managing cash with accuracy, keeping the store clean, and executing guest service programs around the clock. Flexibility for day, night, weekends, and holidays is required.