Guest Service Supervisor - Customer Care & Store Leader

Global Montello Group Corp; Plainville (CT); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Health & Wellness

401k match

Tuition reimbursement

Job summary

Global Partners LP is seeking a Guest Service Supervisor to lead store staff, oversee daily operations, and ensure exceptional guest experiences in a fast-paced retail setting. You will supervise cash handling, POS transactions, and adherence to safety and quality standards.

The role requires flexibility to work day, night, weekend, and holiday shifts, with a focus on teamwork and customer satisfaction within the Connecticut store network.

Qualifications

• Experience in supervising store staff and delivering customer service excellence.
• Strong cash handling, POS operations, and basic financial controls.
• Ability to work flexible hours, including nights, weekends, and holidays.

Responsibilities

• Supervise employees to ensure tasks are performed per management directives.
• Coach staff by providing constructive feedback to improve performance.
• Greet guests and create an enjoyable shopping experience.
• Operate the POS and manage cash deposits, gift cards, and checks where applicable.
• Maintain store cleanliness and safety, and ensure stock is replenished.
• Address guest inquiries and vendor check-ins per guidelines.

Skills

Customer service

Staff supervision

Cash handling

Retail operations

Safety compliance

Education

High School Diploma

Job description

Global Partners LP is seeking a Guest Service Supervisor to lead store staff, oversee daily operations, and ensure exceptional guest experiences in a fast-paced retail setting. You will supervise cash handling, POS transactions, and adherence to safety and quality standards.

The role requires flexibility to work day, night, weekend, and holiday shifts, with a focus on teamwork and customer satisfaction within the Connecticut store network.