Guest Service Supervisor

Global Partners LP; Blandford (MA); On-site; USD 30,000 - 50,000; Full time

Job summary

Ein innovatives Unternehmen sucht einen leidenschaftlichen Guest Service Supervisor, der das Gästeerlebnis auf ein neues Level hebt. In dieser Rolle sind Sie verantwortlich für die Überwachung des Personals, die Gewährleistung eines hervorragenden Kundenservices und die Umsetzung von Sicherheitsrichtlinien. Mit über 90 Jahren Erfahrung in der Energiebranche bietet dieses Unternehmen eine spannende Gelegenheit, Ihre Karriere voranzutreiben. Wenn Sie eine positive Einstellung und die Fähigkeit haben, Beziehungen aufzubauen, sind Sie genau die richtige Person für diese Position.

Benefits

Wettbewerbsfähige Gehälter

Gesundheits- und Wellnessleistungen

401k-Rentenplan mit Matching-Beiträgen

Studiengebührenrückerstattung nach 6 Monaten

Qualifications

• Verfügbarkeiten für flexible Arbeitszeiten, einschließlich Tage, Nächte, Wochenenden und Feiertage.
• Zuverlässige Transportmöglichkeiten und gültiger Führerschein erforderlich.

Responsibilities

• Überwachung der Mitarbeiter und Sicherstellung der Erfüllung aller Aufgaben.
• Begrüßung der Gäste und Gewährleistung eines angenehmen Einkaufserlebnisses.

Skills

Gastfreundschaft

Beziehungsaufbau

Problemlösungsfähigkeiten

Organisation

Selbststarter

Education

High School Diploma oder GED

Job description

Job Description:

We are looking to add a Guest Service Supervisor (GSS) to our family. Our GSS will be responsible for driving top-notch guest experience while facilitating the completion of all store-level tasks. We know you have many choices when choosing where to work. And what you really want to know before applying is, "What differentiates us from the rest?"

For over 90 years, Global Partners LP has been delivering the energy our communities need to grow, move, and thrive. From Alltown Fresh, with its innovative chef-led creations and guest-focused retail experience, to our vast network of over 50 liquid energy terminals across the eastern seaboard and beyond, Global Partners' integrated network of businesses delivers value day-in and day-out to our guests and customers across the US. At Global Partners, we embrace the future, investing in the energy transition with initiatives like GlobalGLO and supporting the communities in which we operate with our charitable work.

We're excited for the next 90 years at Global Partners and what innovative new ideas we can bring to our guests and customers in the future. We're looking for passionate people with great ideas to contribute to our company's future. If you're motivated by what's next, Global Partners can provide you the opportunities to push your career to the next level.

The Types of "Energy" You Bring

• You work from your heart, genuinely love to take care of guests, and demonstrate pride in your work.
• You display a guest come first mentality and showcase your exceptional guest service skills by providing pleasant greeting and parting remarks to everyone.
• You are confident and make eye contact with guests.
• You have superior relationship-building skills and can establish a connection with guests and associates.
• You are trustworthy and responsible.
• You are detail-oriented and have excellent organizational skills.
• You defuse issues by utilizing problem-solving techniques.
• You are a proven self-starter with demonstrated ability to make decisions.
• You direct others and prioritize tasks.

Gauges of Responsibility

• Supervise employees, ensuring they perform all job duties assigned by management.
• Coach employees by giving constructive feedback to improve performance.
• Greet guests and provide an enjoyable shopping experience.
• Adhere to safety, security, quality, and store operation policies, procedures, and practices.
• Operate the point of sale system following corporate standards; maintain proper cash levels.
• Ensure all housekeeping functions are completed (cleaning, dusting, sweeping, mopping, trash removal).
• Execute all guest service programs and processes 24/7.
• Handle cash processes including deposits, lottery, gift cards, and checks where applicable.
• Replenish products to ensure in-stock conditions.
• Address guest inquiries and complaints.
• Check in external and internal vendors per guidelines.

Fuel for You

• Competitive salaries and opportunities for growth, supported by our Talent Development Team.
• Health & Wellness benefits including Medical, Dental, Vision, and Life Insurance, along with wellness support.
• Retirement plan with 401k and matching contributions.
• Tuition reimbursement after 6 months of service for professional development.

The GPS of our Interview Process

• Interested candidates should apply to start the process.
• Resumes will be reviewed by the hiring manager. Suitable candidates will be contacted by a recruiter or manager.
• Interviews may be conducted in person or via Zoom, with additional details provided at that time.

Qualifications

• Availability to work flexible hours including days, nights, weekends, and holidays.
• Efficiency and organization skills.
• Minimum age of 18 years.
• Reliable transportation and a valid driver's license.
• Ability to access all store areas including the selling floor, stockroom, and register.
• Physical ability to reach, bend, twist, stoop, kneel, crouch, climb, and lift up to 25 lbs.
• Ability to work in intermittent temperatures.

Education

High School Diploma or GED required.

We value passion and potential. If you're enthusiastic about this position and believe you can make a meaningful impact, we encourage you to apply even if you don't meet every requirement. We embrace diverse perspectives, backgrounds, and experiences.

Global Partners LP is an equal opportunity employer. We foster a culture where ideas from all people help us grow, move, and thrive. We do not discriminate based on race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability, veteran status, or any other protected class. If you need accommodations due to a disability, please contact our recruiting department at 781-891-4000.