Guest Service Supervisor

Northwest X Southern Hospitality; Washington (District of Columbia); On-site; Full time

Job summary

Join a leading hospitality company as a Guest Service Supervisor, ensuring guest satisfaction and optimizing revenue at the front desk. This entry-level position offers career advancement opportunities and a supportive team environment. Enjoy perks like paid holidays, health insurance, and travel discounts.

Benefits

Paid Holidays

PTO and Sick Leave

Health and Wellness Insurance

Travel Discounts

Entertainment Discounts

Recognition Programs

Referral Bonuses

Qualifications

• Prior hotel or hospitality experience preferred.

Responsibilities

• Supervise front desk operations ensuring guest satisfaction.
• Handle cash, balance the house bank, verify payments.

Skills

Organizational Skills

Communication

Problem-Solving

Education

High school diploma or equivalent GED

Job description

Join to apply for the Guest Service Supervisor role at Northwest X Southern Hospitality.

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Courtyard by Marriott Walla Walla, managed by Northwest x Southern Hospitality (NSH), is currently interviewing candidates for the Guest Service Supervisor position. We are located in some of the most beautiful areas of the Pacific Northwest and Alaska, with award-winning hotels where hospitality is our core focus. We are passionate, genuine, forward-thinking, and engaging. We take pride in our work and aim to give back more than we take. We are looking for individuals who are ready to rise to the challenge, create memories, and make connections. Help us make our guests and team members' experiences a #BIGDEAL. Are you considering a career in hospitality?

Summary of position:

The primary purpose of this position is to supervise the operational activities of the hotel's front desk, ensuring guest satisfaction and revenue optimization through check-in, check-out, and coordination of hotel services. The role involves staffing the Front Desk/Guest Services appropriately by reviewing team member schedules and occupancy projections. Responsibilities include handling cash, making change, balancing the house bank, and verifying cash and other payment methods at the end of each shift.

Qualifications

• High school diploma or equivalent GED; prior hotel or hospitality experience preferred
• Excellent organizational, communication, and problem-solving skills

Benefits and Opportunities:

Career Advancement: We are passionate about our people and preparing them for the future, offering opportunities to climb the career ladder.

Teamwork: Experience being part of an empowered team, inspired to be your best each day.

If you love having fun on the job, working with people who share your enthusiasm, and want a reliable career, apply today.

Why work for NSH?

• Work-Life Balance: We support a routine that suits your lifestyle.
• Paid Holidays: 6 paid holidays after one year of service, including New Year's Day, Memorial Day, Fourth of July, Labor Day, Thanksgiving, and Christmas.
• PTO and Sick Leave: Available after one year of service, accruing from day one, with increased benefits over time.
• Health and Wellness: Insurance benefits typically start after 60 days, including medical, vision, dental, and more.
• Perks: Travel discounts, entertainment discounts, recognition programs, referral bonuses, and more.

Salary: $18.00 per hour

Additional Details:

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other
• Industry: Hospitality

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