Guest Service Supervisor

Global Partners LP; Lyndonville (VT); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a passionate Guest Service Supervisor to enhance the guest experience and lead a dedicated team. This role emphasizes a guest-first mentality, effective supervision, and the ability to solve problems efficiently. As part of a company committed to community support and innovative solutions, you will have opportunities for professional growth and development. Join a vibrant team where your contributions will shape the future of guest services and create lasting relationships with customers. If you thrive in a dynamic environment and are eager to make a difference, this opportunity is for you.

Benefits

Health and wellness benefits

401(k) plan with match

Tuition reimbursement

Qualifications

• Must be 18 years or older with reliable transportation.
• Availability for flexible hours including nights and weekends.

Responsibilities

• Supervise employees to ensure effective performance.
• Coach employees with constructive feedback.
• Ensure an enjoyable shopping experience for guests.

Skills

Customer Service

Problem Solving

Team Leadership

Communication

Attention to Detail

Education

High School Diploma or GED

Job description

We are looking to add a Guest Service Supervisor (GSS) to our family. Our GSS will be responsible for driving top-notch guest experience while facilitating the completion of all store-level tasks. We know you have many choices when choosing where to work. And what you really want to know before applying is, "What differentiates us from the rest?"

About Global Partners LP

For over 90 years, Global Partners LP has been delivering the energy our communities need to grow, move, and thrive. From Alltown Fresh, with its innovative chef-led creations and guest-focused retail experience, to our vast network of over 50 liquid energy terminals across the eastern seaboard and beyond, our integrated network delivers value day-in and day-out across the US. We embrace the future, investing in the energy transition with initiatives like GlobalGLO and supporting the communities where we operate through charitable work.

We're excited for the next 90 years and the new ideas we can bring to our guests and customers. We're looking for passionate individuals with great ideas to contribute to our company's future. If you're motivated by what's next, Global Partners can provide opportunities to advance your career.

The Energy You Bring

• You work from your heart, genuinely love taking care of guests, and take pride in your work.
• You demonstrate a guest-first mentality and provide friendly greetings and farewells.
• You are confident and make eye contact with guests.
• You excel at building relationships with guests and colleagues.
• You are trustworthy, responsible, and detail-oriented.
• You can resolve issues using problem-solving techniques.
• You are a self-starter capable of making decisions and directing others.

Responsibilities

• Supervise employees to ensure they perform their duties effectively.
• Coach employees with constructive feedback.
• Greet guests and ensure an enjoyable shopping experience.
• Adhere to safety, security, quality, and operational policies.
• Operate the point of sale system and maintain cash levels.
• Maintain store cleanliness and organization.
• Implement guest service programs consistently.
• Manage cash processes, including deposits and transactions.
• Ensure products are replenished and in-stock.
• Address guest inquiries and complaints.
• Check in vendors according to guidelines.

Benefits

• Competitive salary and growth opportunities.
• Health and wellness benefits, including medical, dental, vision, and life insurance.
• 401(k) plan with match.
• Tuition reimbursement after six months of service.

Interview Process

1. Apply for the role.
2. The hiring manager reviews your resume; if suitable, you will be contacted.
3. Interviews are conducted either in person or via Zoom, with additional details provided at that time.

Qualifications

• Availability to work flexible hours, including days, nights, weekends, and holidays.
• Efficiency and organization skills.
• Minimum age of 18 years.
• Reliable transportation and a valid driver’s license.
• Ability to access all store areas and lift up to 25 lbs.
• Ability to work in varying temperatures.

Education

High School Diploma or GED required.

We value passion and potential. If you're enthusiastic about this position and believe you can make a meaningful impact, we encourage you to apply, even if you don't meet every requirement. We celebrate diversity and are committed to equal opportunity employment.