Guest Service Supervisor

Dimension Hospitality Group; Santa Ana (CA); In loco; USD 28.000 - 41.000; Tempo pieno

Descrizione del lavoro

Dimension Hospitality Group is seeking a friendly Guest Service Supervisor in Santa Ana, CA. You will support front desk operations, lead the guest services team, and ensure a smooth, welcoming guest experience from arrival to departure.

You will coach staff, handle reservations and inquiries, manage shift coverage, and uphold brand standards with calm professionalism. This role offers opportunities for growth in hotel leadership and guest relations.

Competenze

• Front desk or hospitality experience required.
• Strong customer service and communication skills.
• Ability to lead, coach, and support a team.
• Calm, professional, and dependable with multitasking abilities.

Mansioni

• Assist in supervising front desk staff and daily operations
• Support check-ins, check-outs, reservations, and guest inquiries
• Provide coaching and training to team members
• Handle guest concerns and resolve service issues professionally
• Ensure front desk procedures and brand standards are followed
• Maintain accurate records, logs, and shift information
• Communicate important updates to management and other departments
• Assist with cashiering, billing, and basic audit tasks

Conoscenze

Front desk experience

Customer service

Team leadership

Problem solving

Descrizione del lavoro

You are friendly, confident, and passionate about delivering excellent service. You know how to lead by example, support the front desk team, and create positive guest experiences. If you enjoy problem solving and guiding a team, keep reading.

The Role

As the Guest Service Supervisor, you support front desk operations and help lead the guest services team. You assist with training, service recovery, shift coverage, and ensuring that guests receive a smooth and welcoming experience from arrival to departure.

What You Will Be Doing

• Assist in supervising front desk staff and daily operations
• Support check ins, check outs, reservations, and guest inquiries
• Provide coaching and training to team members
• Handle guest concerns and resolve service issues professionallyEnsure front desk procedures and brand standards are followed
• Maintain accurate records, logs, and shift information
• Communicate important updates to management and other departments
• Assist with cashiering, billing, and basic audit tasks

Why You Will Love It Here

• A positive and team-oriented environment
• Opportunities for growth in front office and hotel leadership
• A role where you help shape the guest experience

Ready to Join the Team

If you are ready to support and lead the guest services team and deliver excellent service, we would love to meet you.

EOE

Qualifications

What Makes You You

• Previous front desk or hospitality experience required
• Strong customer service and communication skills
• Ability to lead, coach, and support a team
• Calm, professional, and dependable
• Strong problem solving and multitasking abilities
• Comfortable with computers and hotel systems

Flexible to work any shifts including holidays and weekend

Source: Dimension Hospitality