Guest Experience Specialist | Daily Pay & Benefits

Schulte-Hospitality-Group; Woodway (TX); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Daily Pay

Telemedicine and Mental Health care

Health Insurance options

401k Plan + Company Match

Paid Time Off

Holiday Pay

Pet Insurance

Employee Assistance Program

Discounts on event tickets, etc.

Job summary

Schulte Hospitality Group is seeking a dynamic, service-oriented Guest Service Representative to join our team, delivering warm hospitality and attentive front desk service to our guests. As the first point of contact, you will greet guests, assist with check-ins, answer inquiries, and help maintain a welcoming lobby while supporting a team dedicated to creating memorable experiences across our properties.

You will also handle guest requests, manage phones, and uphold SHG standards for

Qualifications

• Minimum of one year in Front Desk Operations.
• In-depth knowledge of hotel Front Desk operations.
• High School education or equivalent required.

Responsibilities

• Greets guests as they arrive, focus on personal recognition.
• Reviews arrival lists daily and assists in preparing and assembling welcome amenities.
• Escort VIPs to room and check them in prior to arrival.
• Answer the telephone within three rings with a smile and answer questions accordingly or transfer as needed.
• Responsible for issued bank. Count bank at beginning and end of shift. Ensure that all cash drops are done in accordance to with proper cash handling procedures and report all cash over/ shorts to management.
• Keep front desk area clean and organized.
• Assisting with lobby activation as needed.
• Utilize proper procedures when handling guest PPI data.
• Follow checklist when going through check in or check out with guest . Always retrieve necessary identification documents and form of payment upon arrival.
• Attends promptly to guest needs and inquiries.
• Perform various other duties as assigned
• Perform various other duties as assigned to meet business objectives

Skills

Basic computer skills

Verbal & written communication

Guest service oriented

Education

High School diploma or equivalent

1 year Front Desk Operations

Job description

Schulte Hospitality Group is seeking a dynamic, service-oriented Guest Service Representative to join our team, delivering warm hospitality and attentive front desk service to our guests. As the first point of contact, you will greet guests, assist with check-ins, answer inquiries, and help maintain a welcoming lobby while supporting a team dedicated to creating memorable experiences across our properties.

You will also handle guest requests, manage phones, and uphold SHG standards for