Guest Service Specialist: Growth & Flexible Shifts

Hampton Inn West Allis; West Allis (WI); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Competitive wages

Personal Days Off

Bonus Plan

Holiday Pay

Referral Program

Wellness Day

Employee discount program

Supportive team culture

Job summary

The Hampton Inn West Allis is seeking a friendly Guest Service Representative to welcome guests, assist with reservations, and ensure a seamless check-in and check-out experience.

You'll handle guest requests, maintain accurate records, and contribute to a welcoming front desk environment while working evenings, overnights, weekends, and holidays as needed. Join a supportive team with opportunities for growth and ongoing training in hospitality excellence.

Qualifications

• Previous experience in customer service or hospitality preferred.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Ability to remain calm and professional in a fast-paced environment.
• Proficiency with computer systems and reservation software.
• Flexibility to work various shifts, including evenings, weekends, and holidays.

Responsibilities

• Welcome guests with outstanding hospitality from check-in to check-out.
• Assist with reservations, guest requests, and inquiries.
• Handle payment transactions and maintain accurate records.
• Maintain a clean, organized, and welcoming front desk environment.
• Help create an exceptional experience for every guest.

Skills

Customer service

Communication

Problem-solving

Attention to detail

Reservation software

Shift flexibility

Tools

Reservation software

Job description

The Hampton Inn West Allis is seeking a friendly Guest Service Representative to welcome guests, assist with reservations, and ensure a seamless check-in and check-out experience.

You'll handle guest requests, maintain accurate records, and contribute to a welcoming front desk environment while working evenings, overnights, weekends, and holidays as needed. Join a supportive team with opportunities for growth and ongoing training in hospitality excellence.