Guest Service Representative- Hampton Inn West Allis

Hampton Inn West Allis; West Allis (WI); Presencial; USD 21 000 - 28 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive wages

Personal Days Off

Bonus Plan

Holiday Pay

Referral Program

Wellness Day

Employee discount program

Supportive team culture

Resumo da oferta

The Hampton Inn West Allis is seeking a friendly Guest Service Representative to welcome guests, assist with reservations, and ensure a seamless check-in and check-out experience.

You'll handle guest requests, maintain accurate records, and contribute to a welcoming front desk environment while working evenings, overnights, weekends, and holidays as needed. Join a supportive team with opportunities for growth and ongoing training in hospitality excellence.

Qualificações

• Previous experience in customer service or hospitality preferred.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Ability to remain calm and professional in a fast-paced environment.
• Proficiency with computer systems and reservation software.
• Flexibility to work various shifts, including evenings, weekends, and holidays.

Responsabilidades

• Welcome guests with outstanding hospitality from check-in to check-out.
• Assist with reservations, guest requests, and inquiries.
• Handle payment transactions and maintain accurate records.
• Maintain a clean, organized, and welcoming front desk environment.
• Help create an exceptional experience for every guest.

Conhecimentos

Customer service

Communication

Problem-solving

Attention to detail

Reservation software

Shift flexibility

Ferramentas

Reservation software

Descrição da oferta de emprego

Description

Are you looking for a rewarding career in hospitality where every day brings new opportunities to make a difference? HOTEL NAME is currently looking for a friendly, dependable, and motivated individual to join our team as a Guest Service Representative

If you enjoy working with people, providing exceptional customer service, and being part of a supportive team, we'd love to hear from you!

What We Offer You:

• Competitive wages
• Personal Days Off
• Bonus Plan
• Holiday Pay
• Referral Program
• Wellness Day
• Like to travel, take advantage of all the brand has to offer with the employee discount program!
• Supportive team culture that values every role
• Opportunities to grow within the company.

What You'll Do:

• Welcome guests with outstanding hospitality from check-in to check-out.
• Assist with reservations, guest requests, and inquiries.
• Handle payment transactions and maintain accurate records.
• Maintain a clean, organized, and welcoming front desk environment.
• Help create an exceptional experience for every guest.

We're Looking for Someone Who Is:

• Friendly, professional, and customer focused.
• Reliable with excellent attention to detail.
• Comfortable working independently during overnight shifts.
• Able to multitask in a fast-paced environment.
• Available to work evenings, overnight shifts, weekends, and holidays as needed.

Whether you're beginning your hospitality career or looking for your next opportunity, you'll be joining a team that values teamwork, dedication, and exceptional guest service.

If you're ready to be part of a growing hotel where your work truly makes an impact, we'd love to meet you!

Requirements

Skills and Qualifications:

• Previous experience in customer service or hospitality preferred
• Excellent communication and interpersonal skills
• Strong problem-solving abilities and attention to detail
• Ability to remain calm and professional in a fast-paced environment
• Proficiency with computer systems and reservation software
• Flexibility to work various shifts, including evenings, weekends, and holidays

Join our team and enjoy a supportive work environment that values growth, teamwork, and exceptional service. We offer competitive compensation, ongoing training, and opportunities for career advancement in the hospitality industry.