Guest Service Specialist — Front Desk (Daily Pay + Benefits)

Schulte Hospitality Group; Ann Arbor (MI); On-site; USD 25,000 - 26,000; Full time

Benefits offered by this job

Daily Pay

Telemedicine

Health Insurance options

401k Plan

Paid Parental Leave

Paid Time Off

Holiday Pay

Pet Insurance

Employee Assistance Program

Discount Marketplace

Job summary

Schulte Hospitality Group is seeking a dynamic Guest Service Representative to join our team in a fast-paced hospitality environment. You will greet guests, manage front desk operations, and assist VIPs with check-in and check-out processes.

The role requires strong communication, reliable time management, and a commitment to guest satisfaction. Join a company that values development, inclusive culture, and employee-focused benefits.

Qualifications

• Minimum of one year experience in Front Desk Operations.
• In-depth knowledge of hotel Front Desk operations.
• Minimum High School education.

Responsibilities

• Greet guests with personal recognition.
• Review arrival lists and prepare welcome amenities.
• Escort VIPs to rooms and check them in.
• Answer the phone promptly and assist or transfer as needed.
• Handle cash with proper procedures and report discrepancies.

Skills

Communication

Time management

Basic computer skills

Guest service orientation

Education

High School diploma

Job description

Schulte Hospitality Group is seeking a dynamic Guest Service Representative to join our team in a fast-paced hospitality environment. You will greet guests, manage front desk operations, and assist VIPs with check-in and check-out processes.

The role requires strong communication, reliable time management, and a commitment to guest satisfaction. Join a company that values development, inclusive culture, and employee-focused benefits.